Assistant Service Manager

Lithia & Driveway; Honolulu (HI); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Holidays & PTO

Disability Insurance

401(k) Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Program

Job summary

Lithia & Driveway is seeking an Assistant Service Manager in Honolulu to drive performance, culture, and customer experience in the service department.

You’ll recruit, train, and develop staff, oversee service advisor training, and ensure adherence to manufacturer policies while controlling warranty and contracts. The role requires 2+ years in a dealership service dept and a valid license.

Qualifications

• 2+ years of dealership service department experience.
• Valid driver's license and clean record.
• High school diploma or equivalent.

Responsibilities

• Recruit, train and develop service staff.
• Supervise service department to improve productivity.
• Direct daily training of service advisors with role-play.
• Ensure staff follow manufacturer policies and warranty processes.
• Maintain OSHA compliant, clean and safe service areas.
• Manage department reporting and month-end procedures.

Skills

Dealership experience

Leadership

Training

Customer service

Education

High School diploma

Job description

Dealership:L0253 Honolulu Buick GMC CadillacHonolulu Buick GMC CadillacAssistant Service ManagerAnnual Salary: $Why Join Our Team?We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.At Lithia & Driveway, you'll find:Opportunities for advancement across a national networkLeadership development and training through our internal learning programsA culture that recognizes and rewards resultsThe ability to influence store success and shape your teamWhat You'll DoThis role is a key driver of performance, culture, and customer experience.Service Staff Recruiting, Training and DevelopmentStaff department to optimize customer opportunities and productivity.Train Service Advisors daily using role-play, evaluation checklists and quizzes to ensure they are well versed in the service process.Ensure technical staff is properly trained and have the breadth of experience necessary to cover customer needs.Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching, and mentoring.Customer EngagementResolve customer requests, questions, and concerns in a professional, friendly, and prompt manner.Inspect repair orders daily for legibility, accuracy, and legality.Ensure that all manufacturer policies and procedures are followed.Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.Read, understand, and take action on MIS to generate maximum revenue and control expenses.Inspect and maintain the cleanliness, organization, and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.Administrative FunctionsHold daily and monthly staff meetings as required covering key information.Serve as liaison between the store and Lithia Home Office Fixed Operations. Receive, communicate, and hold staff accountable to policy and procedure requirements and updates.Complete service department reporting and month-end procedures on time.Other administrative duties as requiredThe Service Manager will report to the General ManagerWhat You'll Bring:2 or more years of dealership Service Dept experienceAcceptable driving record and a valid driver's license in your state of residence.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.