Assistant Service Manager

AAMCO Transmissions, Inc.; Hightstown (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

AAMCO Transmissions, Inc. is seeking a proactive shop receptionist/service coordinator in New Jersey. You will greet customers, answer phones, and manage paperwork to support daily shop operations.

Organizing parts, tracking repairs, and communicating status to customers are key duties. This role requires strong customer service, clear communication, and the ability to multi-task in a busy automotive environment.

Qualifications

• 1+ years of experience in a customer-facing or service role.
• Strong organizational skills and attention to detail.
• Familiarity with automotive service procedures is preferred.
• Commitment to customer service and relationship building.
• Effective two-way communication with customers and team.

Responsibilities

• Answering phones and guiding customers.
• Organizing paperwork and maintaining shop documentation.
• Ordering parts and managing inventory.
• Maintaining workflow in the shop to ensure timely repairs.
• Keeping customers updated on repair status and outcomes.
• Delivering a high level of customer service in a fast-paced environment.

Skills

Customer service

Organizational skills

Multi-tasking

Communication

Attention to detail

Valid driver's license

Automotive knowledge

Team player

Job description

Position Responsibilities:

• Answering phones
• Organizing paperwork in shop
• Ordering parts and inventory
• Maintaining work flow in shop
• Keeping customers updated on the status of their vehicles' repairs
• Delivering a high level of customer service

Job Requirements:

• 1+ years experience.
• Strong organizational skills
• Familiarity with automotive service procedures, terminology, and industry practices is preferred.
• Strong commitment to customer service and relationship building
• Ability to communicate and use interpersonal skills at a sustained high level
• Capable of multi-tasking and executing in a fast paced environment
• Honest, goal-oriented and energetic team player
• Must have valid driver's license