Assistant Service Manager

AAMCO Transmissions, Inc.; East Hartford (CT); On-site; USD 32,000 - 48,000; Full time

Job summary

AAMCO Transmissions, Inc. is seeking a customer-service oriented front desk associate at our East Hartford shop to handle phones, paperwork, parts ordering, and workflow coordination.

You will keep customers informed about repair status and strive to deliver a high level of service. Requirements include at least 1 year of experience, strong organizational and communication skills, and a valid driver’s license.

Qualifications

• Strong organizational skills
• Familiarity with automotive service procedures, terminology, and industry practices is preferred.
• Strong commitment to customer service and relationship building
• Ability to communicate and use interpersonal skills at a sustained high level
• Capable of multi-tasking and executing in a fast paced environment
• Honest, goal-oriented and energetic team player
• Must have valid driver’s license

Responsibilities

• Answering phones
• Organizing paperwork in shop
• Ordering parts and inventory
• Maintaining work flow in shop
• Keeping customers updated on the status of their vehicles’ repairs
• Delivering a high level of customer service

Skills

Organizational skills

Customer service

Interpersonal skills

Multi-tasking

Communication

Job description

Position Responsibilities

• Answering phones
• Organizing paperwork in shop
• Ordering parts and inventory
• Maintaining work flow in shop
• Keeping customers updated on the status of their vehicles’ repairs
• Delivering a high level of customer service

Job Requirements

• 1+ years experience.
• Strong organizational skills
• Familiarity with automotive service procedures, terminology, and industry practices is preferred.
• Strong commitment to customer service and relationship building
• Ability to communicate and use interpersonal skills at a sustained high level
• Capable of multi-tasking and executing in a fast paced environment
• Honest, goal-oriented and energetic team player
• Must have valid driver’s license