Assistant Service Manager

LeadCar Toyota Hazleton; Hazleton (Luzerne County); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading automotive dealership in Hazleton is seeking an Assistant Service Manager to enhance customer satisfaction and manage service operations. This role involves scheduling appointments, generating repair orders, and ensuring effective communication with customers. Ideal candidates will have experience in dealership service writing and strong interpersonal skills. Join a dynamic team dedicated to providing exceptional service in a fast-paced environment.

Benefits

Health, Dental, Vision Insurance

401(K) Retirement Plan

Paid Time Off and Holidays

Employee Discounts

Continued training opportunities

Qualifications

• Minimum one-year experience in dealership service writing.
• Strong computer skills, especially with dealership management systems.

Responsibilities

• Schedule service appointments and maintain customer satisfaction.
• Generate repair orders and document all work sold.
• Assist customers during vehicle pickup and explain repair costs.

Skills

Customer Service

Communication

Time Management

Multitasking

Relationship Building

Education

High School Diploma

Tools

Dealership Management Systems

Excel

Job description

Join to apply for the Assistant Service Manager role at LeadCar Toyota Hazleton.

LeadCar is a newly launched group of franchised new-car dealerships representing highly-desirable import and luxury brands. We’re at the forefront of automotive retail, leading with innovation, and your unique perspectives and ideas will keep us growing. We believe our people deserve the best. We run high volume dealerships. LeadCar is committed to its communities and customers, offering the best-in-class team members, state-of-the-art facilities, and diversification of product lines to provide the best service possible. With an exceptional legacy passed on from its predecessors, the LeadCar Toyota Hazleton team brings a proven track record and an unmatched reputation for quality in the local Hazleton and Wilkes Barre, PA area, and greater central Pennsylvania market areas.

If you are ready to take your career to the next level, we are looking for an Assistant Service Manager to join our team. Apply today!

To learn more about our company, please visit Www.leadcar.com.

Job Summary:

The Assistant Service Manager is responsible for selling and scheduling needed service work in the Service department.

Essential Duties and Responsibilities:

• Follow the leadership of the Service Manager, maintain high customer satisfaction, and schedule service appointments.
• Obtain customer and vehicle data prior to arrival when possible.
• Handle telephone inquiries regarding appointments and work in process.
• Engage with customers to understand their concerns, display empathy, and act politely.
• Generate repair orders with all fields filled out, including signatures and emails.
• Document all work sold, and have the Service Manager approve additional work and labor hours.
• Review technician’s notes verifying the 3 C’s (Concern, Cause, Correction). Complete and file repair orders when jobs are finished.
• Refer to service history, inspect vehicles, and recommend additional services.
• Avoid overselling or high-pressure sales, and never sell unneeded repairs. Establish customer's payment method.
• Obtain credit approval if needed.
• Review diagnosis and recommendations with technicians; provide clear cost estimates.
• Address customer concerns first, monitor repair progress, and keep customers informed.
• Call customers when repairs are complete, review the repair order, and inform about store hours for pickup.
• Assist customers during vehicle pickup, explaining the repair costs.
• Handle customer payments via cash, check, or credit card.
• Request customer satisfaction surveys, ensure vehicles are parked and keys stored properly, and keep department forms and pricing guides updated.
• Complete all required training to maintain certifications.

Qualifications/Requirements:

• Minimum one-year experience in dealership service writing and general sales experience. Knowledge of customer service principles.
• Ability to build cooperative relationships with customers, vendors, and staff.
• Strong computer skills, especially with dealership management systems, factory systems, and Excel.
• Effective time management, prioritization, and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and effective in high-stress situations.
• Willingness to travel for training and other needs.
• Valid driver’s license and ability to operate manual transmission vehicles.
• Maintain a professional appearance and manner.

What We Offer - Benefits:

• Health, Dental, Vision Insurance
• Supplemental Benefits including Life, Disability, and Accident Insurance
• 401(K) Retirement Plan
• Paid Time Off and Holidays
• Employee Discounts and Referral Program
• Continued training opportunities

We are an equal opportunity employer, providing accommodations as needed for applicants with disabilities. For assistance, contact Human Resources at 608-824-1300 or [e-mail].