Assistant Service Manager

Icahn Automotive; Lancaster (Lancaster County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant Service Manager to support their service and tire team. In this role, you will drive sales across various service sectors while ensuring efficient store operations and high standards of customer care. You'll assist in training staff, monitoring productivity, and maintaining a safe work environment. This position offers a dynamic work atmosphere where you can utilize your customer service skills and take on leadership responsibilities. If you're passionate about the automotive industry and enjoy working in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• High school diploma or equivalent required.
• One year of experience in an automotive service environment.
• Strong customer service and cash handling skills.

Responsibilities

• Assist in driving sales for service labor, parts, and tires.
• Monitor shop productivity and ensure efficient operations.
• Train and coach service selling associates.

Skills

Customer Service Skills

Cash Handling Skills

Mathematical Concepts

Sales Techniques

Communication Skills

Education

High School Diploma or Equivalent

Tools

Point of Sale (POS) Systems

Job description

Description

Position Summary

Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and provide essential selling and task support by partnering with management to ensure that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.

Duties & Responsibilities

• Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
• Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies, and purchase for re-sale parts (OP) procurement and vendor payment practices.
• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Drive sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
• Assist the Store Manager of Service in training and coaching service selling associates on the 'Pep Boys Customer Care Process,' Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Perform CVIs and other service-related tasks as qualified and directed.
• Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.
• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicate with all store associates, management, and customers.
• In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.
• Key holder and responsible for basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety, and environmental rules.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent required.
• One year of experience in an automotive service environment.
• One year of automotive service sales experience preferred.
• Valid Driver's License.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
• Acted as a work lead or supervisor previously.
• Ability to exercise judgment and to work independently.
• Strong customer service skills.
• Ability to handle difficult customer situations.
• Comfortable utilizing up-sell techniques.
• Strong cash handling skills, including the use of POS systems.
• Strong verbal communication skills.
• Demonstrated consistency, accuracy, and follow-through.
• Ability to work Days, Nights, Holidays, and Weekends.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enter and locate information on the computer.
• Present information to small and large groups.
• Visually verify information, often in small print.
• Safely operate a motor vehicle.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.