Assistant Service Manager

Gerry Lane Enterprise; Baton Rouge (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

401(K)

Job summary

Gerry Lane Buick in Baton Rouge is seeking an experienced Assistant Service Manager to oversee the Service Advisors and porters, ensuring staff follow procedures and deliver the highest level of customer satisfaction. The role focuses on leadership, process adherence, and a strong customer-centric mindset.

You will manage hiring, prioritize services, and maintain a positive dealership experience for every guest, providing concierge support via phone or in person.

Qualifications

• Experience As Dealership Service Manager or Advisor
• Technical automotive knowledge
• Demonstrated ability to manage others
• Organized and friendly personality

Responsibilities

• Ensure customers receive prompt, courteous, and effective service
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
• Manage and hire service advisors and porters
• Interview and make new hires
• Prioritize required services
• Ensure customers have a positive dealership experience
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer has best experience
• Spend quality time building relationships with the customers

Skills

Automotive knowledge

People management

Organized

Customer service

Job description

Experienced Assistant Service Manager

Come Work For The #1 Buick GMC Dealership In The State Of Louisiana

Responsible for overseeing the Service Advisors and porters. Ensuring staff are following established processes and procedures while maintaining the highest level of customer satisfaction.

• Competitive Pay
• Health Insurance
• 401(K)

Assistant Service Manager Responsibilities

• Ensure customers receive prompt, courteous, and effective service
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave apositive impression with the customer
• Manage and hire service advisors and porters
• Interview and make new hires
• Prioritize required services
• Ensure customers have a positive dealership experience
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer has best experience
• Spend quality time building relationships with the customers

Assistant Service Manager Requirements

• Experience As Dealership Service Manager or Advisor
• Technical automotive knowledge
• Demonstrated ability to manage others
• Organized and friendly personality

Gerry Lane Buick is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.