Assistant Service Center Manager — Lead a High-Performance Team

VIOC/GCOC; Milan (TN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Career progression

Education benefits: WilmU

Paid time off

Health benefits

EAP

Discounts on services

401(k) with match

Job summary

Valvoline Instant Oil Change (VIOC) in Milan, TN is hiring an Assistant Service Center Manager to lead a high-performance team and oversee daily service-center operations. You will supervise, train, and support hourly staff while ensuring adherence to policies and delivering a premier guest experience.

The role emphasizes scheduling, inventory, audits, and safety compliance, with a path to manage the center and advance within 12 months through on-the-floor leadership development and hands-on

Qualifications

• 1 year of supervisory experience required (coaching, training, and supervising a team)
• Customer service mindset and ability to build loyalty while following procedures
• Experience in a fast-paced environment with sound judgement under pressure
• Experience using KPI data to monitor performance and identify improvements
• Schedule flexibility (weekends possible; no late nights/holidays)
• English fluency in reading, writing, and speaking
• High School Diploma or equivalent

Responsibilities

• Perform oil changes and maintenance services and educate guests on vehicle maintenance requirements
• Supervise daily operations and train new team members
• Build loyalty by delivering excellent customer service through Valvoline’s process
• Develop and maintain weekly work schedules for employees and manage labor laws
• Assist with inventory and ordering to ensure product levels
• Contribute to store audits and maintain a clean, safe service center
• Open and close the service center following safety protocols
• Lead and train the team to support their development

Skills

Supervisory experience

Customer service

KPI data analysis

Team training

Scheduling

English fluency

Education

High School Diploma or equivalent

Job description

Valvoline Instant Oil Change (VIOC) in Milan, TN is hiring an Assistant Service Center Manager to lead a high-performance team and oversee daily service-center operations. You will supervise, train, and support hourly staff while ensuring adherence to policies and delivering a premier guest experience.

The role emphasizes scheduling, inventory, audits, and safety compliance, with a path to manage the center and advance within 12 months through on-the-floor leadership development and hands-on