Service Manager

Arrow Exterminators; Plano (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Company vehicle

Generous time off

11 paid holidays

401(k) with company match

Roth IRA

Medical, dental and vision insurance

High deductible HSA

Telemedicine

Disability, cancer, and accident ins.

Health & wellness suite

Company-paid life insurance

Job summary

Arrow Exterminators is hiring a full-time Service Manager in Texas to oversee all Service Center operations, including revenue, sales, profit, HR, training, and compliance. You will ensure excellent service to customers and Team Members while upholding our Vision, Mission and Core Values.

You will lead technicians, coordinate scheduling and service tickets, coach staff, and spend time in the field supporting operations.

Qualifications

• Minimum Qualifications listed in the job description include industry experience and demonstrated leadership abilities.
• Excellent verbal and written communication skills.
• Proven ability to multitask and manage multiple priorities.
• Ability to pass state regulatory licensing/certification exams if required.
• Must have a valid driver's license and meet company driving standards.

Responsibilities

• Oversee all aspects of Service Center operations, including revenue, sales, profit, HR activities, training and compliance.
• Ensure uncompromised service to customers and Team Members, aligned with Vision, Mission and Core Values.
• Lead technicians, coordinate appointment scheduling and service tickets; verify vehicles, uniforms, products, equipment and paperwork.
• Coach, train and support staff, spend time in the field as needed, and assist the Branch Manager in achieving monthly goals.

Skills

Leadership

Verbal communication

Written communication

Sales results

Multitasking

Organization

Driver's license

Education

High school diploma or equivalent

College preferred

Tools

Paycom

PestPac

Applicant Pro

Outlook

Excel

PowerPoint

Word

Job description

Service Manager

Arrow Exterminators is looking to hire a full-time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values

Our Service Managers enjoy a company vehicle and other benefits including:

• generous time off,


• 11 paid holidays,


• 401(k) with company match, Roth IRA,


• medical, dental and vision insurance,


• high deductible HSA,


• telemedicine,


• disability, cancer, and accident insurance.


• health & wellness suite


• company-paid + additional, optional, life insurance.

ABOUT OUR FAMILY OF BRANDS

We have been a family owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 16 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.

As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

A DAY IN THE LIFE AS A SERVICE MANAGER

As a Service Manager, you will have many responsibilities to ensure that you and your team are successful in daily activities. Multi-tasking and organizational skills will be key. These activities include ensuring that your technicians are organized in their appointment scheduling and service tickets. They will check in with you daily where you will verify that they have their vehicles, uniforms, product, equipment, and paperwork in order. Your skills in conflict resolution and effective communication will ensure your team and customers have an awesome experience with every interaction. As a seasoned technician, you will offer coaching, training, and support. You are not afraid to get dirty and can spend considerable time in the field assisting your team and providing coverage. Ultimately, you will be assisting the Branch Manager achieve monthly performance goals.

Minimum Qualifications:

• Industry experience (preferred)


• Demonstrated leadership abilities


• Effective verbal and written communication


• Conflict resolution


• Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, Power Point, other web-based portals)


• Proven track record in achieving sales results


• Proven ability to multitask


• Strong organizational skills


• Basic math skills


• Ability to pass any state regulatory agency required licensing/certification exams


• Able to work a 40-hour (minimum) work week,


• Accessible after hours (including weekends/holidays)


• Possess current Driver's License


• Meets company driving standards


• High school degree or equivalency, college preferred

We are an Equal Opportunity Workplace

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.

Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.