Service Advisor - AutoPark Honda

Holman Enterprises; Cary, Northern (NC, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Bereavement

Jury Duty

Job summary

Holman AutoPark Honda in Cary, NC, part of the Holman family, is seeking a Service Advisor with at least 1 year of relevant experience. You will prepare estimates, sell maintenance services, and maintain open communication with customers throughout the repair process.

You will use CDK or Reynolds & Reynolds software to write repair orders, present inspection results, and coordinate transportation as needed, while delivering outstanding customer service per dealership policy.

Qualifications

• High school diploma or GED required.
• 1 year of experience as a service advisor or express service advisor.
• Proficiency with CDK or Reynolds & Reynolds software.

Responsibilities

• Prepare service estimates and discuss maintenance with customers.
• Schedule appointments, answer phones, and collect payments.
• Conduct vehicle walk-arounds and present inspection results.
• Coordinate transportation options and follow up on unsold services.
• Write accurate repair orders and provide OEM part options.

Skills

Customer service

Communication

Sales skills

Time management

Education

High school diploma or GED

Tools

CDK or Reynolds & Reynolds

Job description

**Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.****The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.****AutoPark Honda** has an outstanding opportunity for a **Service Advisor**to join their team and the Holman family!**Job Duties:*** Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquires* Performs opening and closing responsibilities* Schedules appointments, answers phones and collects funds for services performed* Predicts the time needed for completion and stays in constant communication with the customer during the repair process* Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.* Sell needed maintenance services and related parts to customers* Identify customer requests* Conduct a complete vehicle walk around* Present multi-point inspection results to customers* Recommend needed maintenance services and related parts* Conduct a detailed active delivery of each vehicle* Make appropriate prospecting and follow-up contacts with owners* Provide outstanding customer service in accordance with dealership policies* Write complete, accurate repair orders in accordance with dealership and manufacturer policies* Provides estimated cost analysis of automotive repairs and routine maintenance.* Provide in-depth information on original equipment manufacturer (OEM) part options**Education and/or Training:*** High school diploma or general education degree (GED)* Intermediate skills in CDK or Reynolds and Reynolds software**Relevant Work Experience:*** 1 year experience working in a service advisor or express service advisor capacity#LI-JV1**At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.****At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):*** Health Insurance* Vision Insurance* Dental Insurance* Life and Disability Insurance* Flexible Spending and Health Savings Accounts* 401(k) plan with Company Match* Paid Time Off (PTO)* Paid Holidays, Bereavement, and Jury Duty**Benefits:***Regular Full-Time*We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.*Temporary or Part-Time*In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.**Artificial Intelligence Statement**We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:* Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).* Misrepresent or embellish qualifications, skills, or experience* Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.**Equal Opportunity Employment and Accommodations:***Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**If you are a person with a disability needing assistance with the application process, please contact* *[e-mail]**This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.*