Assistant Service Advisor | Flexible Schedule & Growth

Nirvc; North Las Vegas (NV); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Holidays

Floating Holiday

Employee discount

Flexible schedule

Flexible spending account

Life insurance

Wellness programs

Equity in advancement opportunities

Job summary

National Indoor RV Centers (NIRVC) is seeking an Assistant Service Advisor in North Las Vegas to support the Service Advisor, handle inquiries, and schedule service appointments.

The role offers base plus commission with average yearly earnings around $70,000-$80,000. Work hours are 8:00am-5:00pm, Monday-Friday. You will assist technicians, manage orders, parts, and ensure customer satisfaction while maintaining records and following safety policies.

Qualifications

• Experience in automotive or RV service environments.
• Strong communication and customer service skills.
• Detail-oriented with multitasking ability.
• Familiarity with service software and databases.
• Valid driver's license.

Responsibilities

• Assist Service Advisor in managing customer inquiries, complaints, and service appointments.
• Greeting customers in a professional and friendly manner, listen to their concerns and advise them on necessary repairs or services.
• Schedule and coordinate service appointments, ensuring that the Service Technicians have adequate time and resources to complete repairs.
• Assist with creating service orders and work orders, entering vehicle and customer information accurately into appropriate systems.
• Communicate with Service Technicians to ensure they have the necessary parts, tools, and resources to complete repairs efficiently.
• Follow up with customers to ensure their satisfaction with service and repairs, and address any concerns or issues.
• Assist in maintaining accurate records of service and repairs, including customer information, parts used, and time spent on repairs.
• Assist with managing inventory of parts and supplies, ensuring that necessary parts are available for repairs and ordering new parts as needed.
• Maintain a clean and organized work area, including the service desk, waiting area, and service bays.
• Comply with company policies and procedures, as well as local, state, and federal regulations governing automotive repair and service.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Professional presence

Tools

Service software

Job description

National Indoor RV Centers (NIRVC) is seeking an Assistant Service Advisor in North Las Vegas to support the Service Advisor, handle inquiries, and schedule service appointments.

The role offers base plus commission with average yearly earnings around $70,000-$80,000. Work hours are 8:00am-5:00pm, Monday-Friday. You will assist technicians, manage orders, parts, and ensure customer satisfaction while maintaining records and following safety policies.