Assistant Service Advisor Team 2

National Indoor RV Centers | NIRVC; Lawrenceville (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Very Competitive Pay and/or Bonuses

Medical, Dental and Vision Plan

401k plan

Vacation pay, holiday pay and benefit»

Job summary

National Indoor RV Centers is seeking a Service Advisor Assistant in Lawrenceville, GA. This developmental role offers on-the-job and online training, with opportunities to grow into a professional service advisor.

You will interact with customers in person, over the phone, and by email, helping coordinate repairs and warranty processes while maintaining a professional demeanor in a fast-paced shop environment. Work Mon-Fri, 8am-5pm; we offer benefits and growth potential.

Qualifications

• Experience communicating with customers in person, over the phone, and by email.
• Ability to stay calm and professional in a high tempo environment.
• Background in customer service, RV and/or automotive repair preferred.
• Knowledge of warranty, extended warranty, and insurance claims processes.

Skills

Clear communication

Customer service

RV knowledge

Warranty & claims

MS Office

Repair Orders

Poise under pressure

Tools

System 2K

MS Office

Job description

Service Advisor Assistant

NIRVC has a Service Advisor Assistant position. We are a long-term debt free company, very financially stable company, with long time employees who are all considered part of the NIRVC family. We are growing and have plenty of repeat customers who consider us lifelong partners in their love of RVs.

Required and Desired Experience

• Must be able to communicate clearly with customers, in person, over the phone and by email
• Must be able to maintain composure and professionalism in a high tempo environment
• A background in customer service with experience in RV and/or Automotive repair is preferred
• Knowledge of Warranty, Extended Warranty, and Insurance claims processes
• Proficiency in Microsoft Office Suite
• Experience with System 2K or other Repair Order Systems is a plus
• This is developmental position that will require both OJT and On-Line Training
• Drug free - must pass a drug test
• Legally able to work in the USA – we are an E-Verify employer

Benefits

• Very Competitive Pay and/or Performance Bonuses!
• Medical, Dental and Vision Plan
• 401k plan
• Vacation pay, holiday pay and benefit days
• Monday through Friday 8am-5pm.
• No Sundays!!

Equal Opportunity

We are an Equal Opportunity Employer. (E.O.E.). All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, and drug screen.