Assistant Sales Manager

Top Rx LLC; Tennessee; On-site; USD 65,000 - 90,000; Full time

Job summary

TopRx Pharmaceutical is seeking a hands-on Sales Supervisor to directly supervise and coordinate a team of hourly sales staff. You will coach, mentor, and develop representatives, conduct one-on-one meetings, and help onboard new Account Managers through the full sales process.

You will monitor performance, recruit and train staff, and serve as Manager on Duty once weekly. Strong communication and data-analysis skills are essential for success in this role.

Qualifications

• Bachelor's degree or work equivalent is required.
• Two+ years of supervisory/coaching experience preferred.
• Proficiency with Microsoft Office (Excel, Word, Outlook) and data analysis/reporting.
• Strong interpersonal and written/verbal communication skills.

Responsibilities

• Coach and develop direct reports; conduct call observations for in-the-moment coaching.
• Hold weekly one-on-one meetings and document development plans.
• Assist in full sales process onboarding and hands-on training for Account Managers.
• Monitor performance to ensure goals are met and provide ongoing coaching.
• Lead recruiting, coaching, and performance monitoring of sales team members.
• Train new salespeople and ensure adherence to sales processes.
• Oversee day-to-day performance and annual evaluations with the Senior Sales Manager.
• Serve as Manager on Duty one evening per week.
• Address pricing, policy questions, and sales inquiries from team members.
• Suggest new promotions and sales initiatives to improve outcomes.
• Ensure proper CRM usage and data integrity.
• Coordinate attendance and PTO, monitor overtime across the team.

Skills

Management

Customer focus

Time management

Communication

Assertiveness

Sales ability

Coaching

Active listening

Accountability

Conflict resolution

Motivation

Goal orientation

Education

Bachelor's degree

Tools

Excel

Word

Outlook

Job description

Description

IF YOU THRIVE ON TRANSFORMING SALES TALENT AND BUILDING A HIGH-PERFORMING TEAM, THIS ROLE IS YOUR NEXT STEP!

POSITION SUMMARY:

Directly supervise and coordinate activities of the hourly sales team members. In addition, will perform duties such as administrative support, handling issues and other duties that assist in facilitating the overall performance of the sales team. TopRx Pharmaceutical has a tradition of tremendous growth and of re-inventing itself in the industry we serve. And at the very foundation of that growth is our Sales Team.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Coach and develop direct reports; Conduct call observations to deliver in-the-moment coaching and training.
• Conduct weekly one-on-one meetings with sales team and document individual development plans.
• Complete the standard new-hire training alongside other Account Managers, including hands-on experience with the full sales process; cold calling, opening new accounts, and day-to-day functions performed by AMs.
• Monitor sales team performance to ensure daily focus and that goals are met; listen to calls and provide ongoing coaching to improve the overall sales methods and success of the account managers.
• Own recruiting, coaching, and performance monitoring of the sales team members.
• Train new salespeople to ensure success; train and ensure adherence to sales process.
• Manage day-to-day performance of all sales team members and assist SM with annual evaluations.
• Serve as Manager on Duty (MOD) one evening per week, providing approvals and cross-office manager support as needed.
• Answer sales team members’ questions relating to pricing, quantity, policies, etc.
• Monitor effectiveness and suggest new ideas i.e. sales promotion activities, such as pre-books, p.m.'s etc.
• Ensure correct usage of CRM and other sales applications.
• Oversee the attendance of account managers and coordination of all requested time off (PTO, EIB, FMLA), and the monitoring of overtime.
• Emb...et culture and maintain a high sales associate engagement.
• Function as liaison between the account manager’s questions and other departments (i.e. procurement, compliance, credit collections) so that the account manager can focus on selling.

Department: Sales

FLSA Status: Exempt

Reports To: Senior Sales Manager

Positions Supervised: Account Managers

Work Schedule: 10:00 am – 7:00 (Mon – Fri) *To include being a Manager on Duty one night per week.

Requirements

POSITION QUALIFICATIONS

Competency Statement(s)

• Management Skills - Ability to organize and direct oneself and effectively supervise others.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.

SKILLS & ABILITIES

Education: Bachelor's Degree (four-year college or technical school): or Work Equivalent

Experience: Two+ years previous high coaching supervisory experience is strongly preferred.

Skills: Must be knowledgeable with Microsoft Suite of products including Excel, Word and Outlook. Strong interpersonal skills; exceptional written and verbal communication skills; familiarity with data analysis and reporting; positive and enthusiastic.