Assistant Sales Manager

Hand & Stone - Mechanicsville; Mechanicsville (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Hand & Stone Massage and Facial Spa is seeking an energetic Assistant Spa Manager for its new location in Mechanicsville, VA. Candidates should have strong sales and customer service experience, with opportunities for advancement and continuous training in a professional environment.

Benefits

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Qualifications

• Minimum 1-2 years of sales and customer service experience.
• 2 to 3 years sales management experience in salon/spa or similar environment.

Responsibilities

• Oversee daily operations and ensure a clean, organized environment.
• Drive membership conversion and retention through marketing and sales coaching.
• Coordinate staff schedules and manage administrative tasks.

Skills

Organizational skills

Interpersonal skills

Sales

Communication

Customer service

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Job Description:

A holistic approach to wellness.

Hand & Stone Massage and Facial Spa has opened a new spa in Mechanicsville, VA! We are growing rapidly and have become an addition to an already successful franchise system with over 500 locations across the US and Canada!

We are currently seeking an energetic and reliable Assistant Spa Manager to help us run our operation!

Are people often impressed with your organizational skills? Would you consider yourself to be an enthusiastic individual with a drive for success? Are you a self-proclaimed “self-starter”?

This position is designed for people who are interested in learning about the wellness industry and growing in their career. Our ideal candidate will have a minimum of 1-2 years of sales and customer service experience.

Please join us if you:

• Have a great personality and excellent interpersonal skills!
• Are passionate about sales and working with people.
• Can bring energy and enthusiasm to the table.
• Have the drive to promote the health and wellness benefits of both massage therapy and facials
• Have experience handling administrative tasks including (but not limited to) payroll, scheduling, inventory management, and sales reporting.
• Are looking for a flexible schedule and available to work weekends
• Have spa experience! Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry.

• Ability to work weekends, opening and closing shifts as required for business

Spa Manager Performance will be based on the following metrics:

• Membership Conversion –minimum 35% membership conversion
• Staffing— Service Provers Utilization of 70 – 75%. Staffing service providers and front desk to support booking volume. Success will be measured on overall provider and spa room utilization.
• Brand Awareness – this will be based on lead gen and prospect count of potential members.

What you need to succeed in this role:

• Community outreach to drive memberships such as public events, grass root marketing, etc.
• 2 to 3 years sales management experience in the salon/spa, retail, commission based or membership sales model, with a large focus on driving profitability and coaching to goals.
• Driving membership conversion, retention and providing ongoing training to the front desk team.
• Ability to adapt to different types of personalities in a professional and courteous way
• Ability to coach a sales team and hitting sales goals, guide the staff to operate with peak efficiency through coordination, communication, and cooperation
• Passion for promoting the benefits of massage and skin care treatments
• Strong and clear communication skills
• Maintain a clean and organized spa
• Able to work weekends and flexible schedule
• Able to learn new software (training will be provided)
• Organized and Team player
• Expert in Social media - Facebook, Instagram and Tiktok

What’s in it for you?

• $15/hr-$17/hr + commission based on membership sales (opportunity to earn extra few hundred ++ each month )
• Monthly and quarterly bonuses and incentive based on membership goals.
• Opportunity to grow a new spa from the ground up!
• Training, Development, and Opportunity for growth
• Employee discounts
• A professional and safe work environment
• Contests