Assistant Safe House Manager: Shelter Ops & Support Lead

Wings Program Inc; Chicago (IL); On-site; USD 56,000 - 76,000; Full time

Benefits offered by this job

403b Retirement Plan

403b Employer Match

Dental Insurance

Medical Insurance

Health Savings Account

Paid Time Off

Vision Insurance

EAP

Job summary

Wings Program Inc in Chicago is seeking an Assistant Safe House Manager to oversee daily operations of the Safe House and Crisis Line, support clients, and maintain a safe, clean, and welcoming environment for families and individuals fleeing domestic violence.

You will supervise staff and volunteers, assist with intake, training, and record-keeping, and ensure safety plans are implemented. Bilingual Spanish is preferred.

Qualifications

• Bachelor's degree in social service, closely related field, or equivalent work experience required.
• 2 years of supervisory experience and experience working with clients with domestic violence, homelessness, mental health issues and/or substance abuse required.
• 40-hour domestic violence training preferred.
• CPR & First Aid Certification preferred.
• ICDVP credential preferred.
• Food Safety and Sanitation Certification preferred.
• Bilingual Spanish preferred.
• Must be a strong team player, able to interface with varied personalities and temperaments, and relate sensitively to people from varied backgrounds.
• Commitment to diversity, equity, and inclusion.
• Possess the ability to work efficiently, independently, and be highly organized with strong project management, interpersonal and problem-solving skills.

Responsibilities

• Oversee day-to-day operations of the Safehouse including supervision, training, and scheduling of House Advocates, volunteers, and interns; assist in processing and storing donations; conduct intake and eligibility evaluations; ensure building is safe, secure, and sanitary; coordinate policies and procedures.
• Oversee day-to-day operations of the Crisis Line and participate in providing intervention, counseling, education, safety planning and referrals to its callers.
• Support Safehouse guests by providing emotional support, modeling daily living skills, assisting with case management, crisis intervention, and support groups.
• Work with the Safehouse Team to provide a continuum of services and ensure guest needs are met.
• Maintain timely, accurate records including up-to-date client files, statistics, and census.
• Teach or assist in supervising the Wings 40-hour domestic violence training and other CEU classes as required.
• In the absence of the Safehouse Manager, ensure staff are supported and have resources to perform their jobs.
• Perform additional duties as requested; uphold food safety standards.
• Attend and participate in all required meetings and trainings.
• Report child abuse to Department of Children and Family Services as mandated by law.
• Evening, weekend, overnight, and holidays are required to ensure complete staffing of our 24-hour facility; on-call for emergencies.
• Perform additional responsibilities as assigned.

Skills

Supervisory experience

Leadership skills

Crisis intervention

Team player

Interpersonal skills

Bilingual Spanish

Organizational skills

Problem solving

Education

Bachelor's degree in social service or related field

Tools

Microsoft Office

Job description

Wings Program Inc in Chicago is seeking an Assistant Safe House Manager to oversee daily operations of the Safe House and Crisis Line, support clients, and maintain a safe, clean, and welcoming environment for families and individuals fleeing domestic violence.

You will supervise staff and volunteers, assist with intake, training, and record-keeping, and ensure safety plans are implemented. Bilingual Spanish is preferred.