Assistant Safe House Manager

Wings Program Inc; Chicago (IL); On-site; USD 56,000 - 76,000; Full time

Benefits offered by this job

403b Retirement Plan

403b Employer Match

Dental Insurance

Medical Insurance

Health Savings Account

Paid Time Off

Vision Insurance

EAP

Job summary

Wings Program Inc in Chicago is seeking an Assistant Safe House Manager to oversee daily operations of the Safe House and Crisis Line, support clients, and maintain a safe, clean, and welcoming environment for families and individuals fleeing domestic violence.

You will supervise staff and volunteers, assist with intake, training, and record-keeping, and ensure safety plans are implemented. Bilingual Spanish is preferred.

Qualifications

• Bachelor's degree in social service, closely related field, or equivalent work experience required.
• 2 years of supervisory experience and experience working with clients with domestic violence, homelessness, mental health issues and/or substance abuse required.
• 40-hour domestic violence training preferred.
• CPR & First Aid Certification preferred.
• ICDVP credential preferred.
• Food Safety and Sanitation Certification preferred.
• Bilingual Spanish preferred.
• Must be a strong team player, able to interface with varied personalities and temperaments, and relate sensitively to people from varied backgrounds.
• Commitment to diversity, equity, and inclusion.
• Possess the ability to work efficiently, independently, and be highly organized with strong project management, interpersonal and problem-solving skills.

Responsibilities

• Oversee day-to-day operations of the Safehouse including supervision, training, and scheduling of House Advocates, volunteers, and interns; assist in processing and storing donations; conduct intake and eligibility evaluations; ensure building is safe, secure, and sanitary; coordinate policies and procedures.
• Oversee day-to-day operations of the Crisis Line and participate in providing intervention, counseling, education, safety planning and referrals to its callers.
• Support Safehouse guests by providing emotional support, modeling daily living skills, assisting with case management, crisis intervention, and support groups.
• Work with the Safehouse Team to provide a continuum of services and ensure guest needs are met.
• Maintain timely, accurate records including up-to-date client files, statistics, and census.
• Teach or assist in supervising the Wings 40-hour domestic violence training and other CEU classes as required.
• In the absence of the Safehouse Manager, ensure staff are supported and have resources to perform their jobs.
• Perform additional duties as requested; uphold food safety standards.
• Attend and participate in all required meetings and trainings.
• Report child abuse to Department of Children and Family Services as mandated by law.
• Evening, weekend, overnight, and holidays are required to ensure complete staffing of our 24-hour facility; on-call for emergencies.
• Perform additional responsibilities as assigned.

Skills

Supervisory experience

Leadership skills

Crisis intervention

Team player

Interpersonal skills

Bilingual Spanish

Organizational skills

Problem solving

Education

Bachelor's degree in social service or related field

Tools

Microsoft Office

Job description

Description

WINGS Program is looking for an Assistant Safe House Manager to streamline the operation of our Chicago Safe House and help to create a comfortable & safe environment for our clients. This is a regular, full-time, salary exempt position. By overseeing daily operations and working together with team members, the Assistant Safe House Manager is a vital part of making our safehouse a safe home for families and individuals fleeing domestic violence. Through leadership, problem solving, and most importantly compassion, this position has the opportunity to make sure the Safe House, employees, and those who call it home, the best they can possibly be.

Objective:

This position is responsible for maintaining the smooth operation of the Safe House to ensure services are delivered in an environment that is safe, clean, and comfortable. Working with the Safe House Manager, this position oversees daily operations of the Safe House and Crisis Line and works with the rest of the team to support direct client services.

Key responsibilities:

• Oversee day-to-day operations of the Safehouse including: supervision, training and scheduling of House Advocates, volunteers and assigned interns; assist in processing and storing donations; conduct and approve intake and eligibility evaluations; ensure building is safe, secure and sanitary and coordinate and oversee activities related to policies and procedures
• Oversee day-to-day operations of the Crisis Line and participate in providing intervention, counseling, education, safety planning and referrals to its callers
• Support Safehouse guests by providing emotional support, modeling skills of daily living, assisting with case management, conducting conflict resolution and crisis intervention as needed, and assisting with support groups
• Work with the Safehouse Team to provide a continuum of services and to ensure that guest needs are met
• Responsible for the maintenance of timely, accurate records including up-to-date client files, statistics report, and census
• Teach and/or assist in supervising the WINGS 40-hour domestic violence training and other classes that provide CEUs as required
• In the absence of the Safehouse Manager, ensure staff are supported and have the resources to perform their jobs
• Perform additional duties typically performed by the Safehouse Manager as requested
• Uphold standards for proper food safety
• Attend and participate in all required meetings and trainings
• Immediately report child abuse to Department of Children and Family Services as mandated by law and in accordance with agency procedures
• Evening, weekend, overnight, and holidays are required to ensure the complete staffing of our 24-hour facility
• On-call for Safe House emergencies, staff questions and staff absences as needed
• Perform additional responsibilities as assigned

Requirements

• Bachelor's degree in social service, closely related field, or equivalent work experience required
• 2 years of supervisory experience and experience working with clients with domestic violence, homelessness, mental health issues and/or substance abuse required
• 40-hour domestic violence training preferred
• CPR & First Aid Certification preferred
• ICDVP credential preferred
• Food Safety and Sanitation Certification preferred
• Bilingual Spanish preferred
• Must be a strong team player, able to successfully interface with varied personalities and temperaments, and relate sensitively to people of varied social, economic, racial, cultural, and experiential backgrounds
• Commitment to diversity, equity, and inclusion
• Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving skills.
• Skilled in working with sensitive issues and in maintaining professional boundaries with clients.
• Must demonstrate professionalism, flexibility, good judgment, and commitment to teamwork.
• Ability to handle crisis situations
• Demonstrate strong leadership skills
• Excellent working knowledge and skill with Microsoft Office Suite
• Commitment to providing a safe, non-judging environment where families can identify and access their strengths and become aware of the impact of domestic violence

Full-time Benefits:

• 403b Retirement Plan
• 403b Employer Match
• Dental Insurance
• Medical Insurance
• Health Savings Account
• Paid Time Off
• Vision Insurance
• EAP