Assistant Safe House Manager

WINGS Program, Inc.; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

403b Retirement Plan

403b Employer Match

Dental Insurance

Medical Insurance

Health Savings Account

Paid Time Off

Vision Insurance

EAP

Job summary

WINGS Program, Inc. in Chicago seeks an Assistant Safe House Manager to streamline daily operations of the Safe House and Crisis Line, ensuring a safe, clean, and supportive environment for clients escaping domestic violence.

The role entails leadership, problem solving, and compassionate service to guests and staff. Responsibilities include supervising staff and volunteers, handling intake and eligibility, and coordinating with the Safe House Team to meet guest needs.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 2 years of supervisory experience and experience with domestic violence, homelessness, mental health, or substance abuse preferred.
• 40-hour domestic violence training preferred.
• CPR & First Aid Certification preferred.
• ICDVP credential preferred.
• Food Safety Certification preferred.
• Bilingual Spanish preferred.

Responsibilities

• Oversee day-to-day operations of the Safehouse, including supervision, training, and scheduling of staff and volunteers; manage intake and eligibility evaluations; ensure safety, cleanliness, and policy compliance.
• Oversee Crisis Line operations and provide intervention, counseling, safety planning, and referrals.
• Support Safehouse guests with emotional support, case management, crisis intervention, and group work.
• Maintain records including client files and statistics; assist in training and supervising staff when needed.
• Attend required meetings and trainings; report critical issues per agency procedures.

Skills

Supervisory experience

Crisis intervention

Leadership

Bilingual Spanish

Microsoft Office

Education

Bachelor’s degree in social services or related field

Tools

Microsoft Office Suite

Job description

Description

WINGS Program is looking for an Assistant Safe House Manager to streamline the operation of our Chicago Safe House and help to create a comfortable & safe environment for our clients. This is a regular, full-time, salary exempt position. By overseeing daily operations and working together with team members, the Assistant Safe House Manager is a vital part of making our safehouse a safe home for families and individuals fleeing domestic violence. Through leadership, problem solving, and most importantly compassion, this position has the opportunity to make sure the Safe House, employees, and those who call it home, the best they can possibly be.

Objective:

This position is responsible for maintaining the smooth operation of the Safe House to ensure services are delivered in an environment that is safe, clean, and comfortable. Working with the Safe House Manager, this position oversees daily operations of the Safe House and Crisis Line and works with the rest of the team to support direct client services.

Key Responsibilities

• Oversee day-to-day operations of the Safehouse including: supervision, training and scheduling of House Advocates, volunteers and assigned interns; assist in processing and storing donations; conduct and approve intake and eligibility evaluations; ensure building is safe, secure and sanitary and coordinate and oversee activities related to policies and procedures
• Oversee day-to-day operations of the Crisis Line and participate in providing intervention, counseling, education, safety planning and referrals to its callers
• Support Safehouse guests by providing emotional support, modeling skills of daily living, assisting with case management, conducting conflict resolution and crisis intervention as needed, and assisting with support groups
• Work with the Safehouse Team to provide a continuum of services and to ensure that guest needs are met
• Responsible for the maintenance of timely, accurate records including up-to-date client files, statistics report, and census
• Teach and/or assist in supervising the WINGS 40-hour domestic violence training and other classes that provide CEUs as required
• In the absence of the Safehouse Manager, ensure staff are supported and have the resources to perform their jobs
• Perform additional duties typically performed by the Safehouse Manager as requested
• Uphold standards for proper food safety
• Attend and participate in all required meetings and trainings
• Immediately report child abuse to Department of Children and Family Services as mandated by law and in accordance with agency procedures
• Evening, weekend, overnight, and holidays are required to ensure the complete staffing of our 24-hour facility
• On-call for Safe House emergencies, staff questions and staff absences as needed
• Perform additional responsibilities as assigned

Requirements

• Bachelor’s degree in social service, closely related field, or equivalent work experience required
• 2 years of supervisory experience and experience working with clients with domestic violence, homelessness, mental health issues and/or substance abuse required
• 40-hour domestic violence training preferred
• CPR & First Aid Certification preferred
• ICDVP credential preferred
• Food Safety and Sanitation Certification preferred
• Bilingual Spanish preferred
• Must be a strong team player, able to successfully interface with varied personalities and temperaments, and relate sensitively to people of varied social, economic, racial, cultural, and experiential backgrounds
• Commitment to diversity, equity, and inclusion
• Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving skills.
• Skilled in working with sensitive issues and in maintaining professional boundaries with clients.
• Must demonstrate professionalism, flexibility, good judgment, and commitment to teamwork.
• Ability to handle crisis situations
• Demonstrate strong leadership skills
• Excellent working knowledge and skill with Microsoft Office Suite
• Commitment to providing a safe, non-judging environment where families can identify and access their strengths and become aware of the impact of domestic violence

Full-time Benefits

• 403b Retirement Plan
• 403b Employer Match
• Dental Insurance
• Medical Insurance
• Health Savings Account
• Paid Time Off
• Vision Insurance
• EAP