Future Opening: Future Assistant Spa Director

Heights Wellness Retreat; Nevada; On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Flexible Schedules

Robust Leadership Training

Professional and Safe Environment

Paid Training

Employee Discounts

Competitive Pay includes tips, and bon

Company Parties

Complimentary Food & Snacks

Complimentary Uniforms

Complimentary Paid Employee Parking

Wellness Resources

Job summary

Heights Wellness Retreat seeks an proactive Assistant Retreat Director to support daily operations, report to the Spa Director, and help ensure operational excellence and a five-star guest experience aligned with our brand promise.

You will champion the Cloud 9 Wellness Experience, promote massage and skincare benefits, and collaborate on membership strategy while developing and guiding the team to deliver exceptional service in a luxury wellness setting.

Qualifications

• Minimum one year of experience in membership sales.
• Minimum of 2 years of leadership experience in wellness or spa service setting is preferred.
• Working knowledge of Zenoti or similar spa management software is preferred.
• Familiarity with operating standards in a branded or franchise environment is preferred.
• Excellent at guest communication

Responsibilities

• Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
• Promote the therapeutic and wellness benefits of massage and skincare therapy.
• Partner with the Spa Director on membership strategy, including overcoming obstacles and building rapport.
• Foster meaningful connections that empower guests on their wellness paths.
• Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
• Assist with recruitment, hiring, training, and developing and retaining team members.
• Facilitate front desk associate training and coaching with role-playing to support membership sales.
• Model excellence at the front desk through a lead-by-example approach, providing ongoing coaching and mentorship to elevate team performance.
• Serve as the Spa Director’s right hand and act as a trusted partner, bringing a proactive, self-starter mindset to everything you do.

Skills

Membership sales

Leadership experience

Guest communication

Tools

Zenoti

Job description

Responsive recruiter

Benefits:

• Bonus based on performance
• Dental insurance
• Flexible schedule
• Profit sharing
• Vision insurance

At Heights Wellness Retreats, we believe that wellness is not a luxury-it’s a lifestyle. We’re the only wellness destination that combines premium massage and skincare therapy with innovative hands-free therapies under one roof.

We’re seeking a proactive, passionate, and detail-driven Assistant Retreat Director to support the daily operations of our retreat. In this role, you’ll report to the Spa Director and help ensure operational excellence, team development, and five-star guest experience in alignment with our brand promise:

Join a Retreat that’s Redefining Wellness!

Why You’ll Love It Here:

• Beautiful, tranquil retreat environment
• Best-in-the-industry treatment equipment
• Luxurious linens and high-quality products provided
• Innovated therapies — Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more

Company Perks

• Flexible Schedules
• Robust Leadership Training
• Professional and Safe Environment
• Paid Training, Employee Discounts, and more
• Competitive Pay includes tips, commission, and bonus opportunities
• Company Parties
• Complimentary Food & Snacks
• Complimentary Uniforms
• Complimentary Paid Employee Parking
• Wellness Resources

Schedule/Expected work hours

• 6–10-hour shifts
• Must be able to work varied shifts to include evenings, weekends, and holidays.

Responsibilities

• Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
• Promote the therapeutic and wellness benefits of massage and skincare therapy.
• Partner with the Spa Director on membership strategy, including overcoming obstacles and building rapport.
• Foster meaningful connections that empower guests on their wellness paths.
• Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
• Assist with recruitment, hiring, training, and developing and retaining team members.
• Facilitate front desk associate training and coaching with role-playing to support membership sales.
• Model excellence at the front desk through a lead-by-example approach, providing ongoing coaching and mentorship to elevate team performance.
• Serve as the Spa Director’s right hand and act as a trusted partner, bringing a proactive, self-starter mindset to everything you do. You don’t wait to be told — you anticipate needs, take initiative, and move with purpose. While open to direction and guidance, you thrive when given ownership and act decisively without needing to be prompted.

Qualifications

• Minimum one year of experience in membership sales.
• Minimum of 2 years of leadership experience in wellness or spa service setting is preferred.
• Working knowledge of Zenoti or similar spa management software is preferred.
• Familiarity with operating standards in a branded or franchise environment is preferred.
• Excellent at guest communication

Company Overview — At Heights Wellness Retreat, we believe wellness starts from within—and that includes our team. We’re more than just a spa; we’re a sanctuary dedicated to nurturing not only our guests’ journeys but our team members’ personal and professional growth. When you join Heights Wellness Retreat, you’re not just starting a job—you’re joining a movement dedicated to lifting others and yourself. Let us help you rise to your full potential.

Core Values

• Anything is Possible
• Lead with Heart
• Purpose over Pride
• Fiercely Obsessed with Success
  Compensation: $48,000.00 – $55,000.00 per year
  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Heights Wellness Retreat, we believe wellness starts from within and that includes our team. We are more than a spa. We are a full wellness destination offering therapeutic massage, advanced skincare, and innovative wellness technologies.

Every service we deliver is designed to create a meaningful experience for our guests and a supportive, growth-focused environment for our team. This is a place where your skills are valued, your career is nurtured, and your well being matters.

When you join Heights Wellness Retreat, you are not just accepting a position. You are joining a purpose driven community built on self care, professional growth, and the belief that when you take care of yourself, you can better care for others.

This is where your career in wellness can grow. Let us help you rise.

^Each Heights Wellness Retreat location is independently owned and operated by franchisees of Elevated Brands Franchising (“EBF”). Franchisees are the sole employers in their Heights Wellness Retreat location, and franchisees are not acting as an agent of EBF or its affiliates. Hiring criteria, benefits, and compensation are set by each individually owned and operated Heights Wellness Retreat location which may vary from location to location.^