Assistant Retail Manager

Fleet Feet Sports; West Chester (OH, Chester County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the running retail space is seeking a passionate Assistant Retail Experience Manager to enhance the customer journey. In this dynamic role, you will support the Store Manager in fostering a positive environment for both customers and staff, ensuring a high-energy atmosphere. Embrace the opportunity to lead training initiatives, manage daily operations, and contribute to a culture of teamwork and community involvement. If you thrive in a fast-paced setting and are committed to delivering exceptional service, this position is your chance to make a meaningful impact.

Benefits

High energy and fun atmosphere

Training and advancement opportunities

Community involvement activities

Training Program and Product Discounts

Passionate team members

Qualifications

• Available to work flexible hours including evenings and weekends.
• Responsible for fostering customer happiness and team morale.

Responsibilities

• Support the Store Manager in daily operations and team development.
• Assist with recruiting, onboarding, and training new employees.

Skills

Customer Service

Team Leadership

Training and Coaching

Flexibility

Job description

Overview

We believe Running Changes Everything. If you believe that, too, we want to talk. With 7 stores and a robust e-commerce site, Fleet Feet Cincinnati is the largest running retailer in Cincinnati. Catering to more than just runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced, and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others, and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.

Responsibilities

As an Assistant Retail Experience Manager, you will work to support the Store Manager in the day-to-day and long-term success of retail staff. This position will help build the best customer experience by focusing on what matters most: the team. You will assist with recruiting, onboarding, scheduling, coaching, performance management, training, and education of our Retail Sales Associates, or Outfitters, as we call them.

Qualifications

• Available to work a flexible schedule, including days, evenings, weekends, and holidays
• Supports the Store Manager

• Assists with training new employees

• Responsible for fostering customer happiness

• Delivers a positive shift experience for every team member

• Executes opening and closing duties (by doing and delegating) to ensure the store stays clean, organized, and operating smoothly for customers and employees

• Acts as “Manager on Duty” when Store Manager is not present

• Maintains the Outfitter metrics goals set by Owners and Director of Retail Operations (Insole-65%; Sock-130%; Cross-Sales-35%)

• Helps lead monthly team meetings

Perks

• High energy and fun atmosphere

• Training and advancement opportunities within the Fleet Feet brand

• Community involvement and community service activities

• Training Program and Product Discounts

• Passionate team members

Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.