Retail Assistant Manager

FedEx Office and Print Services; North Wales (Montgomery County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Store Lead to enhance customer service and manage store operations. In this role, you will lead a team to create a welcoming environment, oversee shipping processes, and ensure customer satisfaction. Your leadership will be vital in training staff, resolving disputes, and maintaining a clean and professional store. This position offers an opportunity to thrive in a fast-paced environment while contributing to a customer-focused culture. Join a company that values diversity and provides equal opportunities for all applicants.

Qualifications

• 1+ years of supervisory experience preferred.
• Ability to lift up to 55 pounds and stand for extended periods.

Responsibilities

• Lead store operations and ensure positive customer experiences.
• Train and evaluate team members on performance.
• Manage shipping activities and oversee store goals.

Skills

Customer Service

Team Management

Conflict Resolution

Training and Coaching

Inventory Management

Education

High School Diploma

Job description

POSITION SUMMARY:

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in supervising all team members and business operations, monitoring production, retail processes, pick-up and delivery, shipping, and quality control. Manages the store in the absence of the Store Manager. Performs all functions normally performed by team members.

GENERAL DUTIES AND RESPONSIBILITIES:

(This list is not exhaustive)

• Ensures friendly, polite, and expert service to customers.
• Evaluates team members' efficiency and productivity in creating positive customer experiences.
• Resolves customer disputes and complaints promptly.
• Creates a customer-focused environment and maintains a clean, professional store environment.
• Manages customer flow to improve service and ensure needs are met efficiently.
• Provides training and feedback to team members.
• Participates in hiring processes and assists the Store Manager.
• Coaches and counsels team members on performance and policy adherence.
• Coordinates with the Store Lead and production team to meet deadlines and quality standards.
• Oversees shipping activities.
• Communicates store goals, performance metrics, customer issues, and initiatives to the team.
• Enforces company policies and maintains controls.
• Assists with payroll, POS close-out, scheduling, inventory, and supplies management.
• Performs other administrative duties as needed.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or equivalent.
• At least 1 year of related experience; supervisory experience preferred.

ESSENTIAL FUNCTIONS:

• Stand during entire shift, excluding breaks.
• Lift up to 55 pounds.
• Bend and twist at waist and knees.
• Communicate effectively with customers and team members.
• Work cooperatively and follow instructions.
• Perform well under pressure in a fast-paced environment.
• Maintain attention and concentration for extended periods.
• Work independently with minimal supervision.
• Maintain regular attendance and support business hours.

Preferred Qualifications:

Additional qualifications and details about pay and company initiatives are included in the original description. FedEx Office is an equal opportunity employer and provides accommodations for applicants with disabilities. We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.