Restoration Construction Estimator / Project Manager

ServiceMaster Restore®; Irvine (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Flexible work from home options

Job summary

ServiceMaster Restore® in California is looking for a Project Manager to lead restoration and production activities. You will supervise technicians, manage restoration jobs, and interact with customers to resolve issues effectively.

The ideal candidate should have strong technical and customer service skills, a basic understanding of construction, and preferred certifications like ASD and WRT. This role offers opportunities for advancement and health insurance.

Qualifications

• Experience in construction or restoration management is strongly preferred.
• Strong understanding of the insurance restoration process.
• Valid Driver's License and satisfactory driving record required.

Responsibilities

• Lead production activities on-site, ensuring tasks are completed effectively.
• Supervise technicians and communicate key job details to clients.
• Create estimates using Xactimate in accordance with company guidelines.

Skills

Customer service skills

Technical skills

Knowledge of insurance restoration

Basic construction background

Education

High school graduate or equivalent

College degree preferred

Tools

Xactimate

Job description

Position Overview

Project Managers lead our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitor and inspect tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepare/review documentation to include notes, photos and documents according to company policies and procedures, explain processes used to complete active jobs and next steps to resolution in person to customers, and supervise techs assigned to the job. You will need not only your excellent technical skills but also the necessary customer service skills to work through difficult situations. You may assist the Estimator or be responsible for creating estimates in Xactimate utilizing the program guidelines and IICRC standards. Must have a basic construction background which includes basic understanding of building materials, flooring and other materials affected by wind, water, fire, smoke and other property damage causes.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Flexible work from home options available.

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job
• May perform daily monitoring on active residential and/or commercial jobs and communicate with customers
• Maintains records of personnel and resources used on projects and communicates all billable events to others
• May be responsible for creation of estimates in applicable software
• Inspect and scope jobs on-site and works with Project Manager/ Crew Chief/Lead Tech on scope of job
• Document/review loss with clear and descriptive job photos and upload into operating system/software
• May write mitigation and reconstruction estimates using Xactimate
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• May train new technicians or key operational team members

Job Requirements

• High school graduate or equivalent, college degree preferred.
• Strong knowledge of insurance restoration and/or construction industry.
• Valid Driver's License and satisfactory driving record.
• Certifications preferred:
  • ASD – Applied Structural Drying Technician
  • FSRT – Fire & Smoke Restoration Technician
  • OCT – Odor Control Technician
  • WRT – Water Damage Restoration Technician

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.