Assistant Restaurant Manager: Lead Team & Guest Experience

Dunkin'; North Charleston (SC); On-site; USD 38,000 - 54,000; Full time

Job summary

Dunkin' in North Charleston, SC is seeking an Assistant Restaurant Manager to support the Restaurant Manager in leading a team and delivering guest experiences. You will help recruit, onboard, and develop crew and shift leaders while upholding Dunkin' standards.

The role focuses on creating a guest-first culture, maintaining staffing levels, and ensuring safety, quality, and profitability. It also involves coaching staff, managing costs, and driving sales through promotions.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Basic computer skills.
• At least 18 years of age.
• Basic writing skills.
• High School diploma, or equivalent.
• Proficient in math and financial management.
• Valid driver's license.

Responsibilities

• Assist to recruit, hire, onboard and develop employees.
• Communicate job expectations to employees.
• Hold team members accountable for behavior and performance.
• Support the development of team members.
• Create and maintain a guest first culture in the restaurant.
• Ensure all shifts are appropriately staffed to achieve guest service goals.
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards, recipes and systems are executed.
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements.
• Control costs to help maximize profitability.
• Execute all in-restaurant marketing promotions in a timely manner.
• Execute new product roll-outs including team training, marketing and sampling.
• Drive sales goals and track results.

Skills

English fluency

Restaurant supervision

Basic computer skills

18+ years old

Basic writing skills

High School diploma

Financial management

Valid driver's license

Education

High School diploma or equivalent

Tools

Basic computer skills

Job description

Dunkin' in North Charleston, SC is seeking an Assistant Restaurant Manager to support the Restaurant Manager in leading a team and delivering guest experiences. You will help recruit, onboard, and develop crew and shift leaders while upholding Dunkin' standards.

The role focuses on creating a guest-first culture, maintaining staffing levels, and ensuring safety, quality, and profitability. It also involves coaching staff, managing costs, and driving sales through promotions.