Assistant Restaurant Manager - Guest Experience & Team Growth

Dunkin'; Brookfield (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Dunkin' in Brookfield, CT is looking for an Assistant Restaurant Manager to help lead our Dunkin' team and deliver great guest experiences.

The Assistant Restaurant Manager supports the Restaurant Manager in developing crew and shift leaders, maintaining brand standards, and driving top-line sales while ensuring safety and quality across shifts. This role requires supervisory experience and a customer‑first mindset.

Qualifications

• Experience in restaurant or retail supervision.
• Fluent in English; basic writing skills.
• Proficient in math and financial management.

Responsibilities

• Assist to recruit, hire, onboard and develop employees
• Communicate job expectations to employees
• Hold team members accountable for behavior and performance, addressing concerns promptly
• Support the development of team members
• Create and maintain a guest first culture in the restaurant
• Ensure shifts are appropriately staffed to achieve guest service goals
• Maintain safe, secure, and healthy environment by following safety, food safety, and sanitation guidelines
• Ensure Brand standards, recipes and systems are executed
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements
• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Drive sales goals and track results

Skills

Fluent English

Supervisory experience

Basic computer skills

Basic writing skills

Proficient in math/financial mgmt

Education

High School diploma or equivalent

Job description

Dunkin' in Brookfield, CT is looking for an Assistant Restaurant Manager to help lead our Dunkin' team and deliver great guest experiences.

The Assistant Restaurant Manager supports the Restaurant Manager in developing crew and shift leaders, maintaining brand standards, and driving top-line sales while ensuring safety and quality across shifts. This role requires supervisory experience and a customer‑first mindset.