Assistant Restaurant Manager - Guest Experience & Ops Lead

Hunter Super Techs - TurnPoint; Parma Corners (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Dunkin’ in Parma Corners, NY is seeking an Assistant Restaurant Manager to support the Restaurant Manager, shift leaders, and team in delivering friendly guest experiences and operational excellence. You will lead team huddles, oversee Brand Training, schedule and coach staff, manage costs, and ensure compliance with safety and brand standards while driving top-line sales for the single location.

This role requires strong English communication, leadership, and the ability to train and develop a

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.

Responsibilities

• Lead team meetings, along with Restaurant Manager.
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Communicates restaurant priorities, goals and results to restaurant team members.
• Execute new product rollouts including training, marketing and sampling where applicable.
• Maintain safety, food safety, and sanitation requirements and comply with laws.
• Assist RM in completing weekly labor schedule and staffing to meet guest demand.
• Support RM in supplier and vendor orders.
• Manage cash over/short and adhere to cash handling policies.

Skills

Leadership

English fluency

Team training

Time management

Problem solving

Guest focus

Cash handling

Job description

Dunkin’ in Parma Corners, NY is seeking an Assistant Restaurant Manager to support the Restaurant Manager, shift leaders, and team in delivering friendly guest experiences and operational excellence. You will lead team huddles, oversee Brand Training, schedule and coach staff, manage costs, and ensure compliance with safety and brand standards while driving top-line sales for the single location.

This role requires strong English communication, leadership, and the ability to train and develop a