Assistant Restaurant Manager - Customer Service

Ontario Trillium Foundation; Walker (MI); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health and dental insurance

Meals provided during shifts

Direct mentorship from senior leadership

Leadership development opportunities

Job summary

Chick-fil-A Alpine Avenue in Walker, Michigan, is seeking an Assistant Manager to lead restaurant operations and develop team members. This full-time position offers flexible scheduling and requires leaders who exemplify Chick-fil-A's values of integrity, humility, and teamwork.

The ideal candidate will have 3–5+ years of experience, strong communication skills, and a proven track record in fast-paced environments. Benefits include health and dental insurance, meals during shifts, and a team-focused culture.

Qualifications

• 3–5+ years of restaurant, hospitality, retail, or leadership experience preferred.
• Previous management or supervisory experience strongly preferred.
• Proven ability to lead teams and achieve performance goals.
• Strong communication, coaching, and conflict-resolution skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Leading restaurant operations and ensuring excellence during assigned shifts.
• Coaching and holding team members accountable to Chick-fil-A standards.
• Identifying opportunities for operational improvement and implementing solutions.
• Helping drive team engagement, culture, and retention.

Skills

Leadership

Communication

Conflict-resolution

Time-management

Job description

Looking for more than just a management position?

At Chick-fil-A Alpine Avenue, we believe leadership is about serving others, developing future leaders, and creating an environment where people can thrive both personally and professionally. We're looking for an Assistant Manager who can lead with humility, inspire excellence, and help drive the success of our restaurant through strong leadership and operational execution.

This role is ideal for someone who enjoys building teams, coaching leaders, solving complex challenges, and creating an exceptional experience for both guests and team members.

Pay: $18-$24/hr based on availability and experience

What Makes Our Team Different?

• Closed every Sunday
• Direct mentorship from senior leadership
• Leadership development and growth opportunities
• Clear pathway for advancement
• Health and dental insurance with employer contribution
• Meals provided during shifts
• Positive, team-focused culture
• Locally owned and operated
• Leaders who genuinely invest in people

Our Culture

At Chick-fil-A Alpine Avenue, we strive to put others first and create a workplace where people feel valued, challenged, and supported.

We look for leaders who embody:

• Leadership
• Integrity
• Humility
• Grit
• Teamwork

Who Thrives Here?

• The most successful Assistant Managers are:
• Servant‑minded leaders
• Strong communicators and relationship builders
• Highly organized and accountable
• Calm and decisive under pressure
• Passionate about coaching and developing others
• Results‑driven while remaining people‑focused
• Committed to operational excellence
• Adaptable, coachable, and growth‑oriented
• Able to inspire and influence teams through positive leadership

What You’ll Do

As an Assistant Manager, you'll play a key role in the leadership and success of the restaurant by overseeing operations, developing leaders, and helping execute the vision of the business.

Responsibilities include:

• Leading restaurant operations and ensuring excellence during assigned shifts
• Supporting and developing Shift Leaders and Team Members
• Coaching and holding team members accountable to Chick-fil-A standards
• Managing daily operational execution, labor, productivity, and guest experience
• Maintaining high standards for food quality, hospitality, cleanliness, and safety
• Identifying opportunities for operational improvement and implementing solutions
• Assisting with hiring, onboarding, training, and leadership development
• Helping drive team engagement, culture, and retention
• Resolving guest concerns and operational challenges with professionalism and urgency
• Partnering with senior leadership to achieve business goals and objectives
• Leading by example through servant leadership, professionalism, and a strong work ethic

Position Details

• Full‑Time
• Flexible Scheduling
• Day, Evening, and Saturday Availability Required

Qualifications

• 3‑5+ years of restaurant, hospitality, retail, or leadership experience preferred
• Previous management or supervisory experience strongly preferred
• Proven ability to lead teams and achieve performance goals
• Strong communication, coaching, and conflict‑resolution skills
• Ability to thrive in a fast‑paced environment
• Strong organizational and time‑management skills
• Ability to analyze situations, make decisions, and solve problems effectively
• Flexible availability, including evenings, Saturdays, and holidays
• Alignment with Chick-fil-A's values, mission, and culture