Assistant Restaurant Manager (ARM) - Richmond

KFC Adco Limited; Richmond (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay rates

On the job training and development

Flexibility to suit your lifestyle

Job summary

KFC in Richmond, VA is seeking an Assistant Restaurant Manager (ARM) to be the right-hand person to the Restaurant General Manager, ensuring smooth operations across team and guest experiences. You’ll lead shifts, manage a dynamic team, and uphold safety, service, and standards while coaching staff.

You’ll drive training and development, recruiting, and assigning responsibilities, and you’ll monitor KPIs for Sales, Profitability, Team Member Experience and Customer Satisfaction.

Qualifications

• Experience in a supervisory role leading teams
• Excellent communication and interpersonal skills with a focus on guest experience
• Ability to manage shifts in a fast-paced environment and prioritise
• Passion for delivering great experiences and driving business success
• Ability to train and develop a dynamic team
• Strong problem-solving skills with quick decision-making
• Understanding of budgets, inventory, and labour costs to drive efficiency

Responsibilities

• Lead shifts and oversee restaurant operations to ensure safety and efficiency
• Coach and develop Team Members; recruit and assign responsibilities
• Monitor key performance indicators (KPIs) related to sales, profitability, and customer experience
• Manage budgets, inventory, and labour costs to optimise growth and profitability
• Address customer feedback and ensure a welcoming environment for staff and guests

Skills

Leadership

Communication

Team leadership

Problem solving

Coaching

Decision making

Tools

Budgeting

Inventory management

Labor cost control

Job description

As an Assistant Restaurant Manager (ARM), you’ll be the right-hand person to the Restaurant General Manager (RGM), helping to keep things running smoothly. This role requires a hands-on approach to ensure the Restaurant consistently delivers excellence in the Team Member Experience, Customer Experience, and Business Growth workstreams. KFC will guide you through each workstream to ensure you have a full and impactful understanding of the tasks required.

You’ll take charge of shifts, leading a dynamic team and making sure the Restaurant operates safely and efficiently. Team Members and Customers should always feel welcomed and supported, and you’ll play a key role in creating that environment. You’ll also focus on training and development, ensuring Team Members have the skills and confidence to succeed. Recruiting the right people, assigning responsibilities, and maintaining high performance standards will be part of your day-to-day. If things aren’t meeting expectations, you’ll step in with coaching and support to help the team improve.

Additionally, the ARM is responsible for achieving key performance indicators (KPIs) related to Sales, Profitability, Team Member Experience and Customer Satisfaction. Managing financial aspects such as Budgets, Inventory, and Labour Costs will be essential to optimising efficiency and growth. You’ll also ensure compliance with Regulations, address Customer Feedback, and implement Marketing Initiatives to drive Business Success. Ultimately, your role is about creating an environment where both Team Members and Customers have an exceptional experience while helping the Restaurant grow.

As an ARM, you'll bring:

• Proven experience and performance in a supervisory position
• Excellent communication, leadership, and interpersonal skills, with a focus on Team Member and Customer Experience
• Ability to work in a fast-paced environment and manage multiple priorities simultaneously
• Passion for delivering exceptional experiences and driving business success
• Ability to train and develop a dynamic team
• Strong problem-solving skills to think on your feet and resolve issues quickly to keep the Restaurant running smoothly
• Confidence in decision-making to take charge during shifts and making the right calls to optimise performance
• A sound understanding of budgets, inventory, and labour costs to drive efficiency and profitability, with a willingness to learn the detail of KFC Operations
• Commitment to workplace safety by ensuring Workplace Health and Safety standards are always upheld

What we offer you?

• Competitive pay rates
• On the job training and development
• Flexibility to suit your lifestyle

KFC is committed to creating a diverse and inclusive environment where everyone feels they belong. We are proud to be an equal opportunity employer, and as such, all applicants will receive equal consideration for employment for which they qualify