Assistant Restaurant Manager - Lead Shifts, Grow People

KFC Adco Limited; Richmond (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay rates

On the job training and development

Flexibility to suit your lifestyle

Job summary

KFC in Richmond, VA is seeking an Assistant Restaurant Manager (ARM) to be the right-hand person to the Restaurant General Manager, ensuring smooth operations across team and guest experiences. You’ll lead shifts, manage a dynamic team, and uphold safety, service, and standards while coaching staff.

You’ll drive training and development, recruiting, and assigning responsibilities, and you’ll monitor KPIs for Sales, Profitability, Team Member Experience and Customer Satisfaction.

Qualifications

• Experience in a supervisory role leading teams
• Excellent communication and interpersonal skills with a focus on guest experience
• Ability to manage shifts in a fast-paced environment and prioritise
• Passion for delivering great experiences and driving business success
• Ability to train and develop a dynamic team
• Strong problem-solving skills with quick decision-making
• Understanding of budgets, inventory, and labour costs to drive efficiency

Responsibilities

• Lead shifts and oversee restaurant operations to ensure safety and efficiency
• Coach and develop Team Members; recruit and assign responsibilities
• Monitor key performance indicators (KPIs) related to sales, profitability, and customer experience
• Manage budgets, inventory, and labour costs to optimise growth and profitability
• Address customer feedback and ensure a welcoming environment for staff and guests

Skills

Leadership

Communication

Team leadership

Problem solving

Coaching

Decision making

Tools

Budgeting

Inventory management

Labor cost control

Job description

KFC in Richmond, VA is seeking an Assistant Restaurant Manager (ARM) to be the right-hand person to the Restaurant General Manager, ensuring smooth operations across team and guest experiences. You’ll lead shifts, manage a dynamic team, and uphold safety, service, and standards while coaching staff.

You’ll drive training and development, recruiting, and assigning responsibilities, and you’ll monitor KPIs for Sales, Profitability, Team Member Experience and Customer Satisfaction.