Assistant Manager

KF; Rockville (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Bonus Eligible

2 weeks’ vacation and additional PTO

Free meal each shift

Medical benefits from day 1

401k with 6% match

Career advancement and development

Tuition reimbursement

Health and wellness programs

Discounts on perks

Job summary

KF is seeking an Assistant Manager to lead daily restaurant operations in the absence of the Restaurant General Manager. You will train, coach, recognize and motivate the team to deliver exceptional customer experiences, while upholding brand standards and driving performance.

You will work a 50-hour week with a mix of regular pay and time-and-a-half, supporting a culture of equity and belonging and contributing to profit and loss management.

Qualifications

• 2+ years of restaurant/retail management experience.
• Assist with P&L management by following cash control procedures, maintaining inventory and labor.
• Ensure employees receive proper training and resources.
• Champion KFC’s culture and values, promoting equity and inclusion in the restaurant.
• Lead recognition, collaboration and motivation.
• Identify and recruit talent, supporting the RGM in hiring.
• Strong communication for performance appraisals and disciplinary actions.
• Adhere to corporate policies, procedures and health and food safety standards.

Responsibilities

• Ensure consistent customer satisfaction by modeling the KFC Connect Success Routine.
• Oversee team adherence to shift responsibilities and food safety standards.
• Collaborate with the RGM on performance assessments and feedback.
• Assist in sourcing, recruiting and hiring Team Members.
• Support P&L management, including cash control, inventory and labor management.
• Review financial reports and take actions to optimize performance.
• Support facility maintenance and health and safety standards.

Skills

Restaurant management

People leadership

Cash handling

P&L awareness

Customer service

Tools

POS systems

Job description

As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!

In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.

THE DAY-TO-DAY:

• Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs.
• Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence.
• Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalates to the RGM when necessary.
• Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging.
• Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management.
• Review financial reports and take appropriate actions to optimize performance.
• Support the RGM in facility maintenance and ensure health and safety standards are consistently followed.

IS THIS YOU?

• 2+ years of restaurant/retail management experience.
• Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports.
• Ensure all employees receive proper training and resources.
• Champion KFC’s culture and values, promoting equity, inclusion and belonging in the restaurant.
• Lead efforts in individual and team recognition, collaboration and motivation.
• Identify and recruit exceptional talent, supporting the RGM in the hiring process.
• Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees.
• Adhere to corporate policies, procedures and Occupational Health and Food Safety standards.

WORK-HARD, PLAY-HARD:

• Competitive pay
• Bonus Eligible
• 2 weeks’ vacation and additional Paid Time Off
• Free meal each shift
• Medical benefits from day 1
• 401k retirement plan with 6% match
• Career advancement and professional development
• Tuition reimbursement and scholarship opportunities
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• KFC Foundation Programs include scholarships & tuition assistance, a $1 per $1 savings match, hardship assistance, and more!