Assistant Manager

KF; Germantown (MD); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Bonus Eligible

Paid time off

Free meal per shift

Medical benefits from day 1

401k with match

Career advancement and development

Tuition reimbursement

Wellness programs

Employee discounts

KFC Foundation scholarships

Job summary

KFC in Germantown, MD seeks an Assistant Manager to support the Restaurant General Manager by upholding brand standards, leading by example, and coaching the team to deliver memorable customer experiences.

You will manage daily operations in the RGM's absence, drive performance, and foster a culture of equity and belonging while maintaining food safety and labor standards. A rewarding, growth-focused role for hospitality professionals.

Qualifications

• 2+ years of restaurant/retail management experience.
• Assist with P&L management, cash control, inventory, and labor.
• Ensure employees receive proper training and resources.
• Champion KFC’s culture and values, promoting equity and belonging.

Responsibilities

• Model the KFC Connect Success Routine to ensure customer satisfaction.
• Oversee team adherence to shift responsibilities and food safety standards.
• Collaborate with the RGM on performance feedback and issue resolution.
• Assist in sourcing, interviewing and hiring Team Members.
• Support with cash control, inventory and labor management to optimize performance.
• Review financial reports and take actions to improve results.
• Ensure health and safety standards are followed across the restaurant.

Skills

Leadership

Coaching

Training

Communication

Job description

As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!

In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.

THE DAY-TO-DAY:

• Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs.
• Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence.
• Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalates to the RGM when necessary.
• Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging.
• Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management.
• Review financial reports and take appropriate actions to optimize performance.
• Support the RGM in facility maintenance and ensure health and safety standards are consistently followed.

IS THIS YOU?

• 2+ years of restaurant/retail management experience.
• Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports.
• Ensure all employees receive proper training and resources.
• Champion KFC’s culture and values, promoting equity, inclusion and belonging in the restaurant.
• Lead efforts in individual and team recognition, collaboration and motivation.
• Identify and recruit exceptional talent, supporting the RGM in the hiring process.
• Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees.
• Adhere to corporate policies, procedures and Occupational Health and Food Safety standards.

WORK-HARD, PLAY-HARD:

• Competitive pay
• Bonus Eligible
• 2 weeks’ vacation and additional Paid Time Off
• Free meal each shift
• Medical benefits from day 1
• 401k retirement plan with 6% match
• Career advancement and professional development
• Tuition reimbursement and scholarship opportunities
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• KFC Foundation Programs include scholarships & tuition assistance, a $1 per $1 savings match, hardship assistance, and more!