Assistant Restaurant Manager

Culver's Restaurants; Davenport (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Culver's Restaurants in Davenport, IA is seeking a 2nd Assistant Manager to uphold guest service excellence and control quality across operations.

You will report to the General Manager and 1st Assistant Manager, lead shifts, train crew, monitor safety, manage inventory, and ensure standards are met. A proven leadership record and Serv Safe certification are required for this role.

Qualifications

• Strong decision making to develop a high performing team.
• Ability to build relationships and foster a positive environment.
• 1–2 years leadership experience or equivalent.
• Serv Safe certification or able to obtain within 30 days.
• Reliable transportation and attendance.

Responsibilities

• Runs shifts to ensure quality products, guest service, and restaurant cleanliness meet standards.
• Ensures guests receive quality products within the required time frame.
• Oversees product quality, presentation and hold times per the Operations Manual.
• Accesses financial information and completes weekly sales and labor reports.
• Coaches team on safety practices related to Culver’s safety program.
• Empowers team to handle guest comments in the Culver’s way.
• Maintains knowledge of products and guest service for the team.
• Demonstrates a positive attitude among team members.
• Maintains proper personal hygiene and food safety practices.
• Displays POP materials timely according to campaigns.
• Demonstrates proficiency on all restaurant positions.
• Develops crew chiefs and shift leaders using training workbooks.
• Maintains adequate staffing to meet labor cost standards.
• Follows up on visits and field reports including cleanliness and hospitality.
• Performs daily restaurant tours and reconciliation checks.
• Runs financial reports and cash drawer counts daily.
• Ensures cross-training of staff by training team.
• Identifies and develops candidates for crew chief.
• Completes food inventory orders using forecasts and sales data.
• Monitors daily inventory levels and shelf-life rotation.
• Ensures proper FIFO and quality control checklists are completed.
• Completes end-of-month inventory procedures.
• Directs cleaning of restaurant and equipment.
• Assigns weekly/monthly odd jobs to daily deployment sheets.
• Leads by example in appearance and attitude.
• Follows all restaurant policies and procedures.
• Ensures team adheres to uniform and appearance standards.
• Attends all manager and team meetings.
• Encourages adherence to policies and procedures.
• Checks email and HUB twice daily during shifts and responds as needed.
• Follows proper cash counting procedures.

Skills

Decision making

Leadership

Relationship building

Serv Safe Certified

Reliability

Job description

Culver’s® JOB

Description

2nd Assistant Manager

Reports to General Manager and 1st Assistant Manager

Job Summary

Maintains excellence in guest service and quality control of operations consistently to ensure the company mission is attained.

Essential Functions

• Runs shifts effectively to ensure quality products, guest service, and restaurant cleanliness meet system standards.
• Consistently ensures guests receive quality products in required time frame.
• Ensures proper product quality control, presentation and hold times according to the Operations Training Manual, Order Assembly.
• Accesses financial information and completes weekly sales and labor during their shift.
• Routinely monitors and coaches team on safety best practices related to the Culver’s hazard communication program and workplace safety.
• Empowers team to handle guest comments “the Culver’s way.”
• Ensures team is knowledgeable concerning products and guest service.
• Demonstrates and maintains a positive attitude among team members.
• Demonstrates and ensures proper personal hygiene and food safety practices are maintained in the restaurant.
• Displays point of purchase (P.O.P.) materials timely according to the current marketing campaign.
• Demonstrates proficiency on all restaurant positions.
• Provides ongoing development of crew chief and shift leader using the management development workbooks.
• Maintains an adequate team on each shift to meet labor cost standards.
• Ensures proper follow up of visitation and full field reports, including but not limited to cleanliness, hospitality, and ground appearance.
• Performs daily morning, afternoon and evening restaurant tours.
• Prepares and reviews daily reconciliation report against daily control totals from cash register system ensuring accuracy.
• Runs financial report, counts afternoon drawers, enters drawer pickups and completes daily.
• Ensures team is cross-trained by the training team effectively.
• Help identify and develop candidates for the crew chief position.
• Completes food inventory order accurately, using forecasts and projections based on current restaurant sales.
• Observes and maintains daily inventory levels accurately, based on current restaurant sales.
• Ensures shelf life, rotation of inventory and tempering sheet is maintained.
• Delegates and ensures the accurate completion of the Quality Control/Safe Food Checklist and First In-First Out product rotation.
• Completes end-of-the month inventory procedures accurately.
• Delegates restaurant and equipment cleaning.
• Directs weekly and monthly odd jobs to team assigning them to daily deployment sheet.
• Demonstrates positive and effective role modeling for all team members through appearance and attitude.
• Follows restaurant policies and procedures consistently.
• Demonstrates and ensures team is following system standards for uniforms and appearance.
• Attends all manager and team member meetings.
• Follows and encourages team to follow all restaurant policies and procedures.
• Checks e-mail and HUB twice daily during each shift and responds as necessary.
• Follows proper cash counting procedures.

Qualifications

• Strong decision making skills with the ability to develop and sustain a high performing team.
• Ability to build relationships and foster a positive and friendly environment.
• One to two years leadership experience or equivalent combination of education and experience.
• Serv Safe Certified or able to obtain certification within the first 30 days of employment.
• Reliable transportation and attendance.

Physical Abilities

• Stands for long periods of time without sitting; Walks fast paced during shifts; Bends, reaches and stoops.
• Lift / carry 10 lbs or less constantly.
• Lift / carry 11-20 lbs constantly.
• Lift / carry 21-50 lbs; frequently.
• Lift / carry 51-100 lbs occasionally.

Disclosure

This job application is for a position in a restaurant owned and operated by an independent franchisee, not Culver Franchising System, Inc. This means the independent franchisee controls and is solely responsible for the employment policies and practices for this location including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervision, staffing and scheduling. Culver Franchising System, Inc. will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired or considered for employment. If you are hired for this job posting, the independent franchisee will be your employer.

OUR MISSION

WE GENUINELY CARE, SO EVERY GUEST WHO CHOOSES CULVER'S LEAVES HAPPY

In our restaurants, team members and teamwork are everything. When you join the True Blue Crew™, you’ll become involved in a supportive, fast-paced environment while having the opportunity to grow and develop personally and professionally. Work hard for us, and we’ll work just as hard for you. That’s the Culver’s way.