Assistant, RES, Information Services

Langara College; Redmond (WA); Hybrid; USD 27,000 - 31,000; Full time

Benefits offered by this job

Hybrid-work program

Tuition waivers

Medical, dental, vision coverage

Pension plan

Wellness programs

Job summary

Langara College in Vancouver, BC invites applications for the RES Assistant position in Information Services. You will provide front-line support to students and staff, handle inquiries, data entry in the student information system, and assist in RES process improvements under supervision.

This CUPE role is a temporary fixed-term assignment with hybrid work options, offering comprehensive benefits and tuition waivers for Langara courses. Starting Aug 26, 2026, ending Mar 31, 2027.

Qualifications

• Grade 12 with a related post-secondary certificate and/or experience in customer service or clerical support.
• Experience with student information systems (e.g. Banner) preferred.
• Able to maintain confidentiality and handle high-volume requests.

Responsibilities

• Provide superior customer service to students, staff, and external parties and refer complex requests upward.
• Perform routine data entry and use the student information system to verify, enter, and retrieve information.
• Support RES processes, procedures, and documentation, and assist in project changes under supervision.
• Collaborate with RES team and other departments on process improvements and change initiatives.
• Back up colleagues and perform related duties as required.

Skills

Customer service

Data entry

Attention to detail

Organizational skills

Communication

Multitasking

Teamwork

Problem solving

Confidentiality

Education

Grade 12 + 1-year post-secondary certificate

1 year related experience

Experience with student information systems (e.g. Banner)

Tools

Word

Excel

PowerPoint

Email

Job description

_ Interested in a career at Langara College? _

Our employees exemplify Langara’s values ofexcellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply!

Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.

Current employee? Apply through Careers in your Workday account.

Job Title:

Assistant, RES, Information Services

Employee Group:

CUPE

Employee Type:

Temporary (Fixed Term)

Start Date:

Wednesday, August 26 2026

End Date (if applicable):

Wednesday, March 31 2027

Job Summary:

The RES Assistant provides support or assistance in the assigned RES unit and often is the initial point of contact for prospective and current students, internal staff, agents, or external stakeholders. This position provides exemplary customer service, clerical support, or data entry services in the provision of RES services to our students and clients. This position is typically the front-line, customer-facing or junior team member of a particular business unit, and works under the direction of senior team members in applying and adhering to College policies, procedures, and standards. The incumbent assists in changes to RES services, processes and projects.

Job Description:

Duties & Responsibilities:

1. Provides superior customer service to prospective and current students, staff, and external parties:

• Responds to general inquiries related to RES and other College policies and procedures. Refers to a superior for complex, or non-routine requests.
• May perform cashiering duties according to established policy or procedures. (e.g. transcripts, application fees, etc).
• Manages a high volume of work, prioritizing tasks and requests from various sources.

1. Performs routine unit functions according to established procedures and methods:

• Applies and adheres to College and RES policies, procedures, and processes, and standards. Refers to a superior for requests or discrepancies requiring judgement or discretion.
• Receives, screens, verifies, and processes student/client requests.
• Performs routine data entry functions in the student information system or other related system(s).
• Utilizes a student information system or other system to verify, enter, access, retrieve, store, scan, and maintain information.
• Performs clerical duties within the RES office. May perform routine correspondence and maintains various records, lists, and documentation.
• Trains colleagues, as required.

1. Assists in the development of process that enhance a particular RES function, enhanced services, or projects within designated unit:

• Works collaboratively with RES team and internal support services and external stakeholders assisting with business process redesign projects, enhancements or change initiatives.
• Provides input during design and implementation stages. May recommend changes to procedures or guidelines.
• Assists in executing change in conjunction with RES Supervisors, management, IT, and other support services. May participate in the development, deployment, troubleshooting, and ongoing maintenance of system upgrades.
• Maintains and updates the student information system for the designated unit or function.

1. Provides back-up to colleagues in similar positions in other RES units.
2. Performs other related work as required or assigned.

Qualifications Required:

Education

• Grade 12 completion plus one (1) year post-secondary certificate in a related discipline.
• One (1) year of related experience in providing customer service and/or clerical support, preferably in an educational environment.
• An equivalent combination of experience and education may be considered.
• Experience with an integrated student record system (e.g. Banner) or similar computerized system, preferred.
• Working knowledge of post-secondary policy and procedures, programs and registrarial processes, preferred.
• Working knowledge of the BC post-secondary system, preferred.

Skills & Abilities

• Excellent written and verbal communications skills.
• Excellent ability to pay attention to detail and enter data accurately.
• Excellent organizational skills and ability to set priorities when encountering conflicting demands.
• Demonstrated ability to provide excellent customer service, respond to enquiries and provide information, assistance and related services to the general public, faculty, staff, and students.
• Ability to work well under pressure, dealing with a constant flow of enquiries, requiring endurance and stamina and the need to stay focussed over prolonged periods of time.
• Ability to work with challenging or difficult situations.
• Ability to work independently and in a team environment.
• Ability to multitask and work with frequent interruptions, while adhering to strict deadlines.
• Ability to investigate and listen in order to solve problems and provide solutions.
• Excellent ability to maintain collegiality, team work and a respectful workplace environment.
• Ability to foster effective communication and teamwork among employees, facilitating understanding of individual, team, and organizational goals.
• Ability to ensure that all employee and customer interactions are respectful, service focused, and collegial.
• Ability to support RES team in change management which may include enhancing activities that drive change in collaboration with the change team.
• Ability to interpret and apply College, government, and departmental policies, procedures and guidelines.
• Ability to exercise judgement, tact and discretion.
• Ability to maintain confidentiality of records and information.
• Intermediate level in the use of standard computer applications including word processing (Word), spreadsheets (Excel), presentation (Power Point), and email.
• Ability to achieve a keyboarding speed of 40 wpm.

Additional Info:

CUPE Flex Position; Monday - Friday 9-515pm

Why Join Langara?

At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honouring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance.

** Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part-time, or casual **

We offer the following benefits:

• Extensive medical, dental, and vision coverage
• Hybrid-work program for eligible positions
• Generous vacation package plus paid time off during college winter closure (1 week in December)
• Employer paid defined benefit pension plan
• Potential eligibility for educational, training, and developmental programs
• Access to on-site daycare subject to availability
• Tuition waivers for courses at Langara College, subject to space availability
• Course/program tuition reimbursements
• Wellness classes and campus engagement events

Salary Range:

$27.20 - $30.74 per hour

Pay Grade:

CUPE Paygrade 17

Scheduled Weekly Hours:

37.5

Hours may vary according to the needs of the department.

Compressed Workweek (Fortnight):

Yes

Closing Date:

Thursday, August 20 2026

People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please contact us.

If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please contact our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the CUPE Collective Agreement. Please quote the job requisition title and number with your previous employee ID and last day worked at the College. Please do not email if you worked at the College more than 5 months ago or if you worked in a different union.

Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume.In addition, those shortlisted withinternational credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.

We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.

Langara is committed to enhancing our diverse workforce.