Program Coordinator - Residential Life

Columbia Basin College; Pasco (WA); On-site; USD 42,000 - 65,000; Full time

Job summary

Columbia Basin College seeks a Program Coordinator to serve as the primary contact for the Residence Life Office, delivering professional, student-centered support to residents, prospective residents, staff, and community members.

This role coordinates administrative housing operations, including applications, occupancy, records, billing, and office processes, and assists with check-in/check-out and policy communications.

Qualifications

• High school diploma or equivalent.
• Two years of full-time clerical experience.

Responsibilities

• Serve as the primary contact for the Residence Life Office, providing customer service and information to residents, prospective residents, staff, and community members.
• Coordinate administrative processes related to student housing operations, including application processing, occupancy management, resident records, and departmental documentation.
• Assist with resident check-in, check-out, and transition processes, ensuring compliance with housing policies and procedures.
• Support the communication and implementation of Residential Life policies, procedures, and programs to residents and stakeholders.
• Bill and track housing charges, payments, and serve as the primary point of contact for receiving Residential Life payments.
• Coordinate office operations, including scheduling, correspondence, recordkeeping, inventory management, and maintenance of departmental files and systems.
• Assist with the planning, coordination, and assessment of Residential Life programs, events, and initiatives that support student engagement and success.
• Serve as a resource for students by responding to inquiries, resolving routine concerns, and referring complex issues to appropriate staff.
• Collaborate with campus departments and external partners to support housing operations and resident services.
• Prepare, maintain, and distribute reports, communications, and other materials related to Residential Life operations.
• Participate in staff meeting, training programs, professional development opportunities, and other departmental activities.

Skills

Attention to Detail

Communication Skills

Customer Service

Organizational Skills

Professionalism

Teamwork Skills

Education

High school diploma or equivalent

Two years of full-time clerical experience

Associate's degree or equivalent education (preferred)

Job description

Columbia Basin College ("CBC" or the "College") seeks a Program Coordinator to serve as the primary point of contact for the Residence Life Office, providing professional, student-centered support to residents, prospective residents, staff, and community members. This position coordinates administrative operations related to student housing, including application processing, occupancy management, resident records, billing and payments, and office operations. The position also supports resident check-in and check-out processes, communicates housing policies and procedures, assists with Residential Life programs and events, collaborates with campus and community partners, and provides responsive customer service that promotes a safe, welcoming, and engaging residential experience. The Program Coordinator reports to the Director for Residential Life.

This position closes on August 30, 2026 @ 11:59 PM Pacific Time.

• Serve as the primary contact for the Residence Life Office, providing customer service and information to resident’s prospective residents, staff, and community members;
• Coordinate administrative processes related to student housing operations, including application processing, occupancy management, resident records, and departmental documentation;
• Assist with resident check-in, check-out, and transition processes, ensuring compliance with housing policies and procedures;
• Support the communication and implementation of Residential Life policies, procedures, and programs to residents and stakeholders;
• Bill and track housing charges, payments, and serve as the primary point of contact for receiving Residential Life payments;
• Coordinate office operations, including scheduling, correspondence, recordkeeping, inventory management, and maintenance of departmental files and systems;
• Assist with the planning, coordination, and assessment of Residential Life programs, events, and initiatives that support student engagement and success;
• Serve as a resource for students by responding to inquiries, resolving routine concerns, and referring complex issues to appropriate staff;
• Collaborate with campus departments and external partners to support housing operations and resident services;
• Prepare, maintain, and distribute reports, communications, and other materials related to Residential Life operations;
• Participate in staff meeting, training programs, professional development opportunities, and other departmental activities; and
• Perform other related duties as assigned.

• High school diploma or equivalent; and
• Two (2) years of full-time clerical experience.

Preferred Qualifications

• Associate's degree or equivalent education from an institutionally accredited college or university;
• Experience working in higher education; and
• Bilingual and biliterate in English and in Spanish.

Skills and Abilities

Attention to Detail: A thorough approach to work, ensuring accuracy, precision, and high-quality output in all tasks. Pays close attention to small details, minimizing the likelihood of errors and contributing to overall excellence.

Communication Skills: Effective interpersonal and written communication abilities to convey information clearly and concisely to students, faculty, staff, and external stakeholders.

Customer Service: Commitment to providing exceptional customer service to students, faculty, staff, and external constituents, ensuring their needs are met with professionalism and responsiveness.

Organizational Skills: Strong organizational abilities to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced setting.

Professionalism: Consistently embodying integrity, ethical conduct, and dedication to the college's mission. Demonstrating reliability, honesty, and professionalism in all interactions while upholding confidentiality and adhering to professional standards.

Teamwork Skills: Collaborative mindset with the capability to work effectively within multifaceted teams, fostering cooperation and collaboration to achieve common goals.

CBC Shared Commitments

Demonstrate a willingness to work with, and help others in completing job assignments, the ability to accept constructive criticism and cooperate with fellow employees and supervisors; demonstrate alignment with the CBC Shared Commitments, (e.g., being present and listening, making each other look good, embracing change and failure and choosing positivity); and

Support for Diversity, Equity & Inclusion

Reflecting CBC's mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting; demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth.

Process Note

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post‑secondary education institutions cannot hire an applicant who refuses to declare the existence or non‑existence of an investigation or findings subject to this statute.

**Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., Communication, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], Analytical Skills, Customer Service, etc.).

Conditions of Employment

In the interest of providing a healthy, safe and secure educational and work environment and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986. Columbia Basin College is unable to sponsor or assume sponsorship of employment visas (e.g., H-1B) at this time. Applicants must be authorized to work in the United States for any employer without sponsorship.

CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.

Other Job Elements

Physical Demands

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.

Working Conditions

Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.

Union Clause

This is a bargaining unit position represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.

This position is a full-time, overtime eligible classified staff position. The typical work hours for this position are Monday through Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 12:00 p.m., however, must be available to work a flexible schedule when prior notice is given by the College. This position is available immediately.