Scheduling and Systems Support Representative

College of New Caledonia; Virginia (MN); On-site; USD 42,000 - 51,000; Full time

Job summary

College of New Caledonia, Prince George campus, is seeking a Scheduling and Systems Support Representative to coordinate course scheduling and exam timetables in Colleague and Infosilem. You will manage timelines, verify data, and work closely with academic and service departments to ensure accurate scheduling.

The role requires strong data skills, two years post-secondary credential in a related field, and experience with large databases and office software.

Qualifications

• Two years post-secondary credential in a relevant computer and/or business related field.
• Minimum of two years recent experience using complex integrated computer systems on a regular basis.
• Excellent working knowledge of the English language (written and verbal).
• Advanced level of proficiency in using and maintaining large relational databases (such as MS Office, Access, Excel and Word); ability to create, manipulate, and generate complex information, data, files and programs in existing and new formats.
• Under the direction of the Associate Registrar, the scheduler is responsible for scheduling all campus offerings and maintaining the accuracy of the schedule on a consistent basis.
• Demonstrated proficiency in organization prioritization, attention to detail, multitasking and problem solving.

Responsibilities

• Coordinate the processes of course scheduling for all academic and non-academic courses and exam schedules using Colleague and Infosilem.
• Enter data into Colleague and Infosilem to build course and final exam schedules; verify credits, contact hours, seat counts and labs.
• Plan timetable and scheduling activities and meet established deadlines.
• Communicate with stakeholders about scheduling conflicts and issues.
• Assist with exams, room bookings, and scheduling policy reviews.

Skills

Data management

Communication

Attention to detail

Time management

Problem solving

Education

Two years post-secondary credential in a relevant computer and/or business related field

Tools

Colleague

Infosilem

Job description

Scheduling and Systems Support Representative

Job Title Scheduling and Systems Support Representative

EXISTING CNC CUPE Employees:

For all Administrative postings please disregard the following statement. For CUPE postings please refer to Article 9.01 (d) of the CUPE Collective Agreement to ensure you have met the eligibility requirements to apply to CUPE competitions.

Employment Status

Employment Status Full Time

Employment Type

Employment Type Fixed Term

Job Summary

Specific Duties

Coordinates the processes of Course Scheduling for all academic, non-academic courses and exam schedules, including the annual and term setup of control functions in the student information system (Colleague): establishes timelines for the annual timetable process for the Office of the Registrar and for all faculties; meet tight deadlines for entering all course related information requiring a high level of accuracy; identify common errors and implement solutions; continually prioritize tasks and work independently.

• Manages critical control forms for each semester in relation to catalogue, schedule, registration, withdrawals and refund policies e.g. maintain and update parts of terms to control withdrawal and refund policies; calculate start and end dates from course status and refund report;
• Ensures all semester schedule submissions from departments are accurate and complete. Checks and updates all course information received from departments to ensure credits, contact hours, seat counts and accompanying labs are accurate, based on policies and procedures of the College;
• Enters data provided from academic and non-academic departments into Colleague and Infosilem as required to build course and final exam schedules;
• Enters data, according to established procedures and rules, for timetabling and simulation purposes;
• Plans and competes timetable and scheduling activities adhering to established deadlines;
• Works in partnership with Academic Departments and Service Departments to ensure accurate and effective timetabling business processes on a regular basis; makes recommendations on how to make effective schedule changes and utilize Colleague functionality to streamline registration;
• Analyzes implications of anomalies within the Student Information System in regard to scheduling and registration;
• Assists in reviewing, analyzing, and recommending changes to scheduling policy, processes, procedures and systems;
• Communicates with appropriate stakeholders of scheduling conflicts and any issues noted by various other stakeholders;
• Proofs and verifies all components of the course timetable prior to registration;
• Identifies the need for various reports for use in the execution of daily responsibilities;
• Maintains records of all schedule changes;
• Identifies the need for various reports for use in the execution of daily responsibilities;
• Maintains current knowledge of all program/course offerings, start/end dates, and complexities in regards to registration/restrictions etc.;
• Maintains ongoing communications with staff from other service areas and from program areas in connection with student related issues and problems;
• Adheres to college and legal requirements regarding the privacy and confidentiality of student information and records;
• Required to assist with the facilitation of exams during the exam period;
• Assists and provides support with college room bookings;
• Assists with the production and maintenance of the Scheduling procedure manual;
• Assist with admissions process, registration, mailings and other associated Office of the Registrar activities as requested;
• Be a contributing member of a team actively engaged in supporting students’ goals, and the College’s vision and goals;
• You will be part of a team actively engaged in contributing to and accomplishing the vision, mission, and goals of the College and in supporting the aspirations and needs of our learners.
• You will promote a positive work atmosphere by interacting and communicating in a professional manner that demonstrates mutual respect with students and colleagues.
• Other related duties as assigned.

Skills & Qualifications

• Two years post-secondary credential in a relevant computer and/or business related field at a recognized post-secondary institution.
• Minimum of two years recent experience using complex integrated computer systems on a regular basis, or an equivalent combination of education and experience
• Excellent working knowledge of the English language (written and verbal).
• Advanced level of proficiency in using and maintaining large relational databases (such as MS Office, Access, Excel and Word); ability to create, manipulate, and generate complex information, data, files and programs in existing and new formats.
• Under the direction of the Associate Registrar, the scheduler is responsible for scheduling all campus offerings and maintaining the accuracy of the schedule on a consistent basis.
• Demonstrated proficiency in organization prioritization, attention to detail, multitasking and problem solving.
• Ability to work well under pressure and handle intense demands, meet deadlines and to follow through to completion on tasks; requires a high level of concentration and attention to detail.
• Proven experience in a high volume, fast-paced environment with multiple conflicting deadlines and short turn-around times, where speed and accuracy are paramount.
• Proven excellent communication skills including proven experience in dealing with unreasonable and irate people as well as proven experience in dealing professionally with diverse populations, at all levels, both internal and external to the College.
• Demonstrated experience in exercising initiative in the completion of work assignments together with a demonstrated understanding of the relationship of the responsibilities of this position to other College operations.
• Ability to displace tact and diplomacy and exhibit a calm and professional demeanor.
• Possesses excellent analytical skills.

Band

Band G

Grade

Grade NA

Salary $64,310 per year

Location

Location Prince George

CNC Campus

CNC Campus Prince George

Province

Province BC

Country

Country Canada

Department

Department Office of the Registrar

Posting Number

Posting Number 26-101SP

Employee Group

Employee Group Operational

Desired Start Date

Desired Start Date 09/01/2026

Position end date (if temporary or seasonal)

Position end date (if temporary or seasonal) 02/26/2027

Number of Hours per week

Number of Hours per week 35

Posting Competition Status

Posting Competition Status Accepting Applications

Number of Positions to fill

Number of Positions to fill 1

Open Date

Open Date 08/14/2026

Screening/Close Date

Screening/Close Date 08/21/2026

Remain Open Until Filled Yes

Special Instruction/Details to Applicant

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you legally able to work in Canada?
  • Yes
  • No
• * Do you hold a two (2) year post-secondary credential in a relevant computer and/or business related field at a recognized post-secondary institution?
  • Yes
  • No
  • In progress
• * How many years of recent experience do you have using a complex, integrated computer system on a regular basis?
  • None
  • Less than 1 year
  • 1-2 years
  • 2 years or more

Documents Needed To Apply

Required Documents

• Resume
• Cover Letter

Optional Documents

• Credentials
• Other
• Optional Credentials 1

College of New Caledonia, Human Resources
3330 22 Ave, Prince George, BC V2N 1P8, Canada