Assistant Registrar, Veteran School Certifying Official - Curry College

Curry College; Blue Hills (MA); On-site; USD 55,000 - 60,000; Full time

Job summary

Curry College seeks an Assistant Registrar, Veteran School Certifying Official, to manage VA benefits processes, enrollment certifications, and records within the Registrar's Office.

The role includes supervising the Customer Service Representative, coordinating with VA personnel, and ensuring compliance across Banner and CourseDog systems. Bachelor's or equivalent experience preferred; Massachusetts location.

Qualifications

• Minimum of one year of professional experience.
• Proficiency with Microsoft Office Suite.
• Ability to manage multiple electronic platforms and learn systems as needed.

Responsibilities

• Serve as primary School Certifying Official (SCO) in line with VA requirements.
• Process enrollment certifications, tuition/fees, and program changes.
• Monitor veteran student enrollment status and advise on benefits.
• Coordinate with Student Accounts, Financial Aid, and VA personnel.
• Maintain VA data, records, and compliance in Banner and related systems.
• Supervise the Customer Service Representative and support Registrar operations.

Skills

Attention to detail

Organizational skills

Communication skills

Problem solving

Tools

Banner Student System

CourseDog

Salesforce

Enrollment Manager

ADP

Microsoft Office

Job description

Assistant Registrar, Veteran School Certifying Official

Curry College, founded in 1879, is a private, four-year, liberal arts-based institution in Milton, Massachusetts. Curry is the only college in Massachusetts to guarantee students a job after graduation via The Curry Commitment program. The College is accredited by the New England Commission of Higher Education (NECHE) and offers 28 undergraduate majors, over 50 minors and concentrations, seven graduate programs, and an associate's degree. The College boasts a wide array of co-curricular activities including 40+ student-run clubs and organizations and 19 NCAA Division III athletic teams.

The Curry College mission is to educate and graduate students prepared to engage in successful careers and active citizenship with a global perspective. We are an inclusive community of diverse learners and educators, committed to continuing our legacy of developing effective communicators with reflective and critical thinking skills. We mentor and empower our students, building meaningful relationships that inspire them to achieve their ambitions.

Curry College provides rigorous and relevant academic programs to undergraduate and graduate students, and our rich blend of liberal arts and career-directed programs is enhanced by practical field experiences and co-curricular activities. Learning at Curry extends beyond the classroom and is embedded in all that we do.

Diversity and a culture of equity and inclusion among students, faculty and staff are crucial to the mission statement of Curry College.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, sex identity or expression, national origin, age, disability, veteran status, or any other basis protected by applicable state and federal law, including Title IX.

Job Description:

Reporting to the Registrar, the Assistant Registrar/Veteran School Certifying Official is responsible for service, operations, compliance and data/records management for the College's veteran student population, and acts as the primary School Certifying Official (SCO) for the College. They are responsible for managing functions and processes within the Office of the Registrar, including but not limited to student withdrawals, readmission, and academic petitions, as well as updating and maintaining records in the Coursedog scheduling platform and Banner Student System.

Responsibilities include certification of enrollment and maintaining accurate records in compliance with U.S. Department of Veterans Affairs regulations, addressing veteran and dependent student inquiries around enrollment and benefits, and acting as a liaison between students and the VA. They have primary responsibility for managing the student withdrawal and readmission processes.

The incumbent is the direct supervisor of the Customer Service Representative position within the Office of the Registrar and provides administrative support with diploma mailing and daily Registrar functions. This position will routinely interact with students, as well as College personnel and VA representatives.

1. Supervisory Responsibilities:

• Acts as the direct supervisor of the Customer Service Representative within the Office of the Registrar.
• In this capacity, monitors the daily front-of-house operations of the Registrar's Office, including - but not limited to - customer service, transcript processing, diploma mailing, and addressing in-person, telephone, and email inquiries
• Maintains oversight of incoming requests through online request system, including but not limited to, course withdrawals, Grade/Pass/Fail requests, and course overrides. Monitors response time on requests, addresses questions, and follows up with Customer Service Representative as appropriate
• Manages time off requests and tracks and submits time card information in ADP system

2. Enrollment Certifications/School Certifying Official (SCO):

• Serves as the College's primary School Certifying Official (SCO) in accordance with U.S. Department of Veterans Affairs requirements
• Processes all enrollment certifications, tuition and fees and program changes/ terminations in Enrollment Manager and other applicable systems
• Regularly monitors veteran student enrollment status for changes and processes changes as needed
• Interprets student accounts in Banner Student System and works closely with Student Accounts and Financial Aid offices on situations pertaining to tuition and fees, and financial aid for veteran students
• Notifies the State Approving Agency (SAA) of new program updates and changes to existing programs
• Compiles and reports information to the SAA for regular academic program and catalog compliance reviews; confirms that information in catalog and on Curry website maintains compliance with VA regulations
• Performs regular monitoring of academic program enrollments and maintains data on percentages of supported/unsupported students in each program; compiles and reports information to the SAA as necessary to maintain compliance of the 85/15 rule
• Compiles data and records and addresses questions in response to external compliance visits
• Provides effective customer services for current and incoming VA students by assisting with questions related to VA benefits and enrollment
• Maintains a broad knowledge of VA education benefits and the characteristics of each type, with the ability to apply this knowledge to unique student inquiries and situations
• Assists students with initiating and managing benefits processes and with submission of appropriate documentation
• Acts as a liaison between students and the VA and contacts appropriate VA personnel to address complex questions related to enrollment and benefits processes

3. Compliance/records management:

• Maintains compliance with VA policies and regulations, attends mandatory training and other training as needed to keep informed of regulatory changes
• Notifies the appropriate College officials of VA regulatory changes and works with the Registrar to adjust/update operations, procedures, and reporting to maintain compliance
• Maintains VA student data and records changes to student eligibility and status in Banner Student System, in accordance with internal and external regulations
• Updates appropriate fields in Banner to record new veteran students and students newly utilizing VA benefits
• Maintains accurate VA-related student records, including records of degree progress, transcripts, transfer credit evaluation, tuition and fee changes, and other relevant documentation

4. Managing student status changes and academic petitions:

• Collects and tracks student requests for status changes, including withdrawals, leaves of absence, study abroad and readmission to the College
• Performs necessary research and problem solving around status changes
• Processes status changes in the Banner Student System
• Collects and tracks student academic petitions
• Performs necessary research around petitions in preparation for Academic Petition Committee meetings
• Communicates with students around outcome of petitions and appeals

5. Course information and curriculum updates:

• Inputs changes to basic course information and course sections, including but not limited to creation of new courses, in Coursedog and Banner systems
• Tracks student requests for independent studies and creates relevant sections in Coursedog and Banner systems

Additional Functions:

• Performs other duties as assigned by supervisor or their designee
• Respects and maintains confidentiality, parameters of operation, professional protocols, and individual privacy

Requirements:

• Maintains compliance with FERPA
• Meticulous attention to detail
• Excellent organizational, analytical and problem-solving skills
• Good interpersonal and communication skills

Minimum Qualifications:

• At least one year experience in a professional setting
• Proficiency with Microsoft Office Suite
• Ability to manage multiple electronic platforms and to learn new systems as necessary

Preferred Qualifications:

• Experience with veteran services and knowledge of VA education benefits
• Proficiency with Banner Student System, CourseDog, and Salesforce
• Familiarity with FERPA
• Experience working in an educational environment

$55,000 to $60,000 annually

Additional Information:

Committed to attracting and retaining a diverse staff, Curry College will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

At the College's discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to the satisfaction of the College, an equivalent combination of education and experience specifically preparing the candidate for success in the position.

Employment in this position is contingent upon the successful completion of all required pre-employment background checks.

Title IX Notice of Nondiscrimination

Curry College (the "College") does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that we administer, as required by Title IX and its federal regulations, including in admission and employment.

The Non-Discrimination Policy can be found at

The Sexual Misconduct Policy can be found at

https://www.curry.edu/assets/Documents/About-Us/Curry-College-Sexual-Misconduct-Policy.pdf

Individuals who wish to make a complaint of discrimination or sex discrimination under Title IX, or those with information about conduct that may constitute discrimination or sex discrimination under Title IX may contact the Director of Title IX and Equity Compliance, the Office for Civil Rights, or both.

Inquiries about the implementation of Title IX and its federal regulations to the College may be referred to either or both offices listed below:

Stacey Hayes, J.D. Director of Institutional Equity & Compliance, Title IX Coordinator and Section 504 Coordinator: Office G01, King Administrative Building, 55 Atherton Street Milton, MA. 02186. 617-333-2212, [e-mail]

Office of Civil Rights ("OCR"): Boston Office, Office for Civil Rights, US Department of Education, 9th Floor, 5 Post Office Square, Boston, MA 02109-3921, Telephone: [phone], FAX: [phone]; TDD: 800-877-8339, Email:[e-mail].