Assistant Registrar, Veteran School Certifying Official

Curry College; Milton (MA); On-site; USD 55,000 - 60,000; Full time

Job summary

Curry College in Milton, MA seeks an Assistant Registrar/Veteran School Certifying Official to manage VA benefits, enrollment certifications, and student records. You will oversee transcript requests, diploma mailing, and data integrity in Banner and CourseDog, while coordinating with Financial Aid and Student Accounts.

The role requires knowledge of VA regulations and strong customer service when assisting veteran students and dependents.

Qualifications

• Bachelor's degree required.
• At least one year of professional experience.
• Proficiency with Microsoft Office Suite.
• Ability to manage multiple electronic platforms and learn new systems.

Responsibilities

• Serve as the primary SCO per VA requirements.
• Process enrollment certifications and program changes.
• Maintain VA records in Banner and Enrollment Manager.
• Assist veterans with benefits inquiries and documentation.

Skills

Attention to detail

Organization

Interpersonal skills

Analytical skills

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Assistant Registrar, Veteran School CertifyingOfficial

Reporting to the Registrar, the Assistant Registrar/Veteran SchoolCertifying Official is responsible for service, operations,compliance and data/records management for the College's veteranstudent population, and acts as the primary School CertifyingOfficial (SCO) for the College. They are responsible for managingfunctions and processes within the Office of the Registrar,including but not limited to student withdrawals, readmission, andacademic petitions, as well as updating and maintaining records inthe Coursedog scheduling platform and Banner Student System.

Responsibilities include certification of enrollment andmaintaining accurate records in compliance with U.S. Department ofVeterans Affairs regulations, addressing veteran and dependentstudent inquiries around enrollment and benefits, and acting as aliaison between students and the VA. They have primaryresponsibility for managing the student withdrawal and readmissionprocesses.

The incumbent is the direct supervisor of the Customer ServiceRepresentative position within the Office of the Registrar andprovides administrative support with diploma mailing and dailyRegistrar functions. This position will routinely interact withstudents, as well as College personnel and VArepresentatives.

Essential Functions

1. Supervisory Responsibilities

• Acts as the direct supervisor of the Customer ServiceRepresentative within the Office of the Registrar.
• In this capacity, monitors the daily front-of-house operationsof the Registrar's Office, including - but not limited to -customer service, transcript processing, diploma mailing, andaddressing in-person, telephone, and email inquiries
• Maintains oversight of incoming requests through online requestsystem, including but not limited to, course withdrawals,Grade/Pass/Fail requests, and course overrides. Monitors responsetime on requests, addresses questions, and follows up with CustomerService Representative as appropriate
• Manages time off requests and tracks and submits time cardinformation in ADP system

2. Enrollment Certifications/School Certifying Official(SCO)

• Serves as the College's primary School Certifying Official(SCO) in accordance with U.S. Department of Veterans Affairsrequirements
• Processes all enrollment certifications, tuition and fees andprogram changes/ terminations in Enrollment Manager and otherapplicable systems
• Regularly monitors veteran student enrollment status forchanges and processes changes as needed
• Interprets student accounts in Banner Student System and worksclosely with Student Accounts and Financial Aid offices onsituations pertaining to tuition and fees, and financial aid forveteran students
• Notifies the State Approving Agency (SAA) of new programupdates and changes to existing programs
• Compiles and reports information to the SAA for regularacademic program and catalog compliance reviews; confirms thatinformation in catalog and on Curry website maintains compliance with VA regulations
• Performs regular monitoring of academic program enrollments andmaintains data on percentages of supported/unsupported students ineach program; compiles and reports information to the SAA asnecessary to maintain compliance of the 85/15 rule
• Compiles data and records and addresses questions in responseto external compliance visits
• Provides effective customer services for current and incomingVA students by assisting with questions related to VA benefits andenrollment
• Maintains a broad knowledge of VA education benefits and thecharacteristics of each type, with the ability to apply thisknowledge to unique student inquiries and situations
• Assists students with initiating and managing benefitsprocesses and with submission of appropriate documentation
• Acts as a liaison between students and the VA and contactsappropriate VA personnel to address complex questions related toenrollment and benefits processes

3. Compliance/records management

• Maintains compliance with VA policies and regulations, attendsmandatory training and other training as needed to keep informed of regulatory changes
• Notifies the appropriate College officials of VA regulatorychanges and works with the Registrar to adjust/update operations,procedures, and reporting to maintain compliance
• Maintains VA student data and records changes to studenteligibility and status in Banner Student System, in accordance withinternal and external regulations
• Updates appropriate fields in Banner to record new veteranstudents and students newly utilizing VA benefits
• Maintains accurate VA-related student records, includingrecords of degree progress, transcripts, transfer creditevaluation, tuition and fee changes, and other relevantdocumentation

4. Managing student status changes and academicpetitions

• Collects and tracks student requests for status changes,including withdrawals, leaves of absence, study abroad andreadmission to the College
• Performs necessary research and problem solving around statuschanges
• Processes status changes in the Banner Student System
• Collects and tracks student academic petitions
• Performs necessary research around petitions in preparation forAcademic Petition Committee meetings
• Communicates with students around outcome of petitions andappeals

5. Course information and curriculumupdates

• Inputs changes to basic course information and course sections,including but not limited to creation of new courses, in Coursedogand Banner systems
• Tracks student requests for independent studies and createsrelevant sections in Coursedog and Banner systems

Additional Functions

• Performs other duties as assigned by supervisor or theirdesignee
• Respects and maintains confidentiality, parameters ofoperation, professional protocols, and individual privacy

Job Requirements

Essential Characteristics

• Maintains compliance with FERPA
• Meticulous attention to detail
• Excellent organizational, analytical and problem-solvingskills
• Good interpersonal and communication skills

Minimum Qualifications

• Bachelor's degree
• At least one year experience in a professional setting
• Proficiency with Microsoft Office Suite
• Ability to manage multiple electronic platforms and to learnnew systems as necessary

Preferred Qualifications

• Experience with veteran services and knowledge of VA educationbenefits
• Prior SCO work experience
• Proficiency with Banner Student System, CourseDog, andSalesforce
• Familiarity with FERPA
• Experience working in an educational environment

Salary

$55,000 to $60,000 annually

Additional Information

Committed to attracting and retaining a diverse staff, CurryCollege will honor your experiences, perspectives and uniqueidentity. Together, our community strives to create and maintainworking and learning environments that are inclusive, equitable andwelcoming.

At the College's discretion, the education and experienceprerequisites may be excepted where the candidate can demonstrate,to the satisfaction of the College, an equivalent combination ofeducation and experience specifically preparing the candidate forsuccess in the position.

Employment in this position is contingent upon the successfulcompletion of all required pre-employment background checks.

Title IX Notice of Nondiscrimination

Curry College (the \"College\") does not discriminate on the basis ofsex and prohibits sex discrimination in any education program oractivity that we administer, as required by Title IX and itsfederal regulations, including in admission and employment.

The Non-Discrimination Policy can be found at https://www.curry.edu/assets/Documents/About-Us/Curry-College-Nondiscrimination-Policy.pdf

The Sexual Misconduct Policy can be found at https://www.curry.edu/assets/Documents/About-Us/Curry-College-Sexual-Misconduct-Policy.pdf

Individuals who wish to make a complaint of discrimination or sexdiscrimination under Title IX, or those with information aboutconduct that may constitute discrimination or sex discriminationunder Title IX may contact the Director of Title IX and EquityCompliance, the Office for Civil Rights, or both.

Inquiries about the implementation of Title IX and its federalregulations to the College may be referred to either or bothoffices listed below:

Stacey Hayes, J.D. Director of Institutional Equity &Compliance, Title IX Coordinator and Section 504Coordinator: Office G01, King Administrative Building, 55Atherton Street Milton, MA. 02186. 617-333-2212,[e-mail]

Office of Civil Rights (\"OCR\"): Boston Office,Office for Civil Rights, US Department of Education, 9th Floor, 5Post Office Square, Boston, MA 02109-3921, Telephone: [phone],FAX: [phone]; TDD: 800-877-8339, Email:[e-mail].