Assistant Property Manager (Virginia)

Drucker-and-Falk,-LLC; Richmond (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Growth potential

Paid sick leave

Paid vacation and holidays

Health insurance

Dental insurance

Life insurance

401K participation

Job summary

Drucker-and-Falk,-LLC is seeking an Assistant Property Manager to support daily operations at the community. The role covers showing apartments, processing applications, coordinating move-ins/move-outs, and maintaining resident files. Strong customer service and communication are essential for success in a fast-paced environment.

The position also involves marketing activities, reporting, and collaboration with other departments to ensure resident satisfaction and smooth property operations.

Qualifications

• 2 years’ work experience in retail sales or customer related service.
• Excellent interpersonal and written and verbal communication skills.
• Ability to work effectively with others and independently.

Responsibilities

• Show apartments and process applications for prospective residents.
• Handle and coordinate move-ins and move-outs.
• Prepare and maintain resident files according to company policies.
• Initiate lease renewals and forward packets for approval.
• Process maintenance service requests.
• Maintain resident relations and prepare weekly status reports.
• Keep advertising and websites files up to date.
• Assist with outreach marketing and follow up on rental leads.
• Process Accounts Payable and Accounts Receivable as instructed.

Skills

Customer service experience

Communication skills

Team collaboration

Independent work capability

Job description

Included in the Property Manager’s job description, or as directed by the Property Manager.

• In the absence of the Property Manager, the APM is in charge of the office and shall become responsible for all monies pertaining to the community and must ensure daily bank deposits are made.
• Show apartments and process applications for prospective residents.
• Handle and coordinate all details of move-ins and move-outs.
• Prepare and maintain resident files according to company policies.
• Initiate the lease renewal process and forward completed packets to the Property Manager for approval.
• Process maintenance service requests.
• Actively participate in maintaining good resident relations in the community.
• Prepare weekly traffic/renewal status reports.
• Keep the advertising and websites file up to date.
• Cooperate with other departments within the company.
• Handle any other special assignments which may be given from time to time by the Property Manager or Regional Property Manager.
• If there is more than one Assistant Property Manager at a site, the Property Manager will designate the Assistant Property Manager who will be in charge of the property in the Property Manager’s absence.
• Perform Outreach Marketing as directed by Property Manager/Regional Property Manger.
• Follow-up on prospective rental leads/visitors.
• Process Accounts Payable and Accounts Receivable as instructed.
• Performs other duties as assigned.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external).

Qualifications

Must have one or more of the following:

• 2 years’ work experience in retail sales or customer related service

Other Qualifications:

• Detailed oriented individual with excellent interpersonal skills
• Knowledge of apartment rental and collection practices
• Excellent customer service skills as well as sales and marketing skills
• Organizational and multi-tasking skills
• Ability to work well with others and ability to work independently
• Strong written and verbal communication skills

Certificates, Licenses, Registrations

Current driver's licenses

ARM or CAM preferred

Other Skills and Abilities

Knowledge of Residential Property Management

Position offers outstanding growth potential, paid sick leave, vacation and holidays, health, dental, life insurance, and 401K participation.

Equal Opportunity Employer. Drug-Free Workplace.