Assistant Property Manager (Sereno Hills)

WinnCompanies; Los Angeles (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

WinnCompanies is seeking an Assistant Property Manager at Sereno Hills, a LIHTC 117-unit community in Los Angeles, CA. You will support the Property Manager with leasing, collections, and service requests to ensure resident satisfaction.

The role requires strong customer service, attention to detail, and the ability to multi-task in a fast-paced office. LIHTC experience is preferred and Yardi/RealPage knowledge is a plus.

Qualifications

• LIHTC experience required.
• Outstanding verbal and written communication skills.
• Excellent customer service skills.
• Willingness to learn and be trained.
• Ability to multi-task in a fast-paced office environment.
• Ability to work with a diverse group of people and personalities.
• Experience with Microsoft Office.

Responsibilities

• Monitor collections, post rent payments, enforce the collection policy, and initiate legal action when required.
• Facilitate all aspects of apartment leasing: tours, applications, recertifications, and renewals.
• Provide exceptional customer service and respond to resident issues and complaints promptly.
• Assist in all facets of physical and financial management as needed.
• Act as Property Manager in absence of the Manager for set periods.
• Prepare financial reports for the Property Manager and send notices.
• Monitor accounts payable workflow from PO to invoices.

Skills

LIHTC experience

Customer service

Communication skills

Attention to detail

Multi-tasking

Willingness to learn

Education

High School Diploma or GED

Tools

Microsoft Office

Yardi

RealPage

Job description

WinnCompanies is seeking an Assistant Property Manager to join our team at Sereno Hills, a 117-unit Low-Income Housing Tax Credit (LIHTC) residential community located in Los Angeles, CA.

In this role, you will support the Property Manager in managing all aspects of the community, including leasing, accounts receivable, accounts payable, service requests, and customer service.

Please note that the pay range for this position is $22.00 - $24.00 per hour, depending on experience.

Responsibilities:

• Monitor collections, post rent payments, enforce the collection policy, and initiate legal action when required.
• Facilitate all aspects of apartment leasing: touring with prospective residents, processing applications, processing recertifications, and negotiating lease renewals.
• Provide exceptional customer service, respond to resident issues and complaints in a timely manner, and promote positive resident relations.
• Assist in all facets of physical and financial management as needed and assigned.
• Act as Property Manager in absence of the Manager for specified amounts of time.
• Prepare financial reports for the Property Manager, as well as resident correspondence and recertification notices.
• Monitor the flow of accounts payable, from issuing purchase orders to processing invoices.

Requirements:

• High school diploma or GED equivalent.
• Less than 1 year of relevant work experience.
• Less than 1 year of supervisory experience.
• LIHTC (Low Income Housing Tax Credit) experience
• Experience with various computer systems, including Microsoft Office.
• Outstanding verbal and written communication skills.
• Excellent customer service skills.
• Superb attention to detail.
• Willingness to learn and be trained.
• Ability to multi-task in a fast-paced office environment.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications:

• Associate’s degree.
• Experience with Yardi or RealPage property management software.