Assistant Property Manager: Resident Experience & Operations

Hirewell; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Hirewell is seeking a detail-oriented Assistant Property Manager to support the day-to-day operations of a multifamily community in Chicago. You will work with the Property Manager to maximize occupancy, keep financial records accurate, and ensure resident satisfaction through proactive service.

The role requires strong organizational skills, clear communication, and a customer-service mindset. Responsibilities include leasing support, rent collection, vendor coordination, and maintaining

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 2+ years in multifamily property management, leasing, or customer service.
• Knowledge of Fair Housing laws and best practices.

Responsibilities

• Assist the Property Manager with daily operations of the community.
• Respond to resident inquiries and resolve concerns professionally.
• Coordinate with maintenance to ensure timely completion of work orders.
• Support leasing efforts, conduct tours, and follow up with prospects.
• Process lease applications, renewals, and move-in/move-out docs.
• Maintain accurate financial records, deposits, and invoices.
• Monitor delinquency reports and assist with collections.
• Prepare reports on occupancy, leasing activity, and retention.

Skills

Customer service

Communication

Organizational skills

Property management

Budgeting

Education

Bachelor's degree preferred

Tools

Yardi

Entrata

RealPage

OneSite

MRI

MS Excel

Outlook

Job description

Hirewell is seeking a detail-oriented Assistant Property Manager to support the day-to-day operations of a multifamily community in Chicago. You will work with the Property Manager to maximize occupancy, keep financial records accurate, and ensure resident satisfaction through proactive service.

The role requires strong organizational skills, clear communication, and a customer-service mindset. Responsibilities include leasing support, rent collection, vendor coordination, and maintaining