Assistant Property Manager: Operations & Leasing Support

Chamberlin + Associates | Real Estate Management; Mesa (AZ); Sur place; USD 32 000 - 33 000; Plein temps

Résumé du poste

Chamberlin + Associates in Mesa, AZ seeks an Assistant Property Manager to support operations, leasing, and financial tasks for a multi-family community. You will work closely with the Property Manager to ensure accurate rent processing, tenant communications, and timely financial reporting.

The role emphasizes organization, customer service, and adherence to policies, with opportunities to grow into a Property Manager position as you gain experience in a collaborative team.

Qualifications

• 1+ years of experience in residential property management, leasing, or a closely related administrative role.
• Demonstrated ability to manage financial transactions, resident ledgers, or accounts receivable with accuracy.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of fair housing laws and landlord-tenant regulations.
• Proficiency with property management software such as AppFolio, Yardi, RealPage, or equivalent, or demonstrated ability to learn new systems quickly.
• Strong written and verbal communication skills with a professional, service-oriented demeanor.

Responsabilités

• Process rent payments accurately and on time, maintaining clean ledger records in AppFolio.
• Monitor delinquency daily, initiating follow-up calls, emails, and notices in accordance with company policy and legal timing requirements.
• Post charges, credits, and adjustments to resident accounts with accuracy and proper documentation.
• Assist the Property Manager in preparing monthly financial reports, variance summaries, and owner reporting packages.
• Ensure move-out accounts are reconciled accurately and security deposit dispositions are completed within required timeframes.
• Support the leasing team by assisting with application processing, lease preparation, and move-in coordination.
• Ensure all lease files, addenda, and supporting documentation are complete, accurate, and properly stored.
• Assist with renewal outreach and lease renewal processing, tracking expiring leases and following up with residents on a defined schedule.
• Monitor traffic, follow-up activity, and conversion performance, reporting findings to the Property Manager regularly.
• Serve as a reliable and professional point of contact for resident inquiries, service requests, and general concerns.
• Handle routine resident complaints and sensitive situations with diplomacy, resolving at the appropriate level before escalating to the Property Manager.
• Support move-in and move-out processes, ensuring residents receive a consistent and professional experience at every transition.
• Assist with resident communication including notices, newsletters, and event coordination as directed.

Connaissances

Property management experience

Financial transactions

Organizational skills

Fair housing knowledge

Communications skills

Outils

AppFolio

Yardi

RealPage

Description du poste

Chamberlin + Associates in Mesa, AZ seeks an Assistant Property Manager to support operations, leasing, and financial tasks for a multi-family community. You will work closely with the Property Manager to ensure accurate rent processing, tenant communications, and timely financial reporting.

The role emphasizes organization, customer service, and adherence to policies, with opportunities to grow into a Property Manager position as you gain experience in a collaborative team.