Assistant Property Manager, Multifamily

Cushman & Wakefield; Houston (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an Assistant Property Manager to maintain high service standards within multifamily communities. This role involves supporting the Property Manager in daily operations, ensuring customer satisfaction, and leading a team to achieve performance goals. The ideal candidate will have a strong background in property management, excellent communication skills, and the ability to create a positive living environment for residents. Join a dynamic team where your contributions will directly impact the success of the community and enhance the living experience for all residents.

Qualifications

• 3+ years of Property Management experience required.
• Strong communication and customer service skills essential.

Responsibilities

• Assist Property Manager with operations and customer service.
• Manage and maintain community budget and finances.
• Supervise on-site staff and ensure compliance with policies.

Skills

Effective communication skills

Customer service skills

Computer literacy

Office management skills

Team management

Education

Bachelor’s Degree

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Title

Assistant Property Manager, Multifamily

Job Description Summary

The Assistant Property Manager is responsible for maintaining our communities to a market-ready standard, ensuring a high level of service at all times. Assistant Property Managers are also responsible for building and motivating high-performing teams to maximize the performance of the property.

Job Description

ESSENTIAL JOB DUTIES:

1. Ensuring the smooth running of our community in a fast-paced environment.
2. Assist the Property Manager with the overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
3. Assist the Property Manager with providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
4. Complete lease/renewal paperwork to ensure completion to company standards.
5. Track and evaluate advertising and all client traffic.
6. Assist the team by maintaining and modeling the Cushman & Wakefield mission to be the best national management company.
7. Assist the Property Manager with the day-to-day operations of the entire on-site team, ensuring that all Cushman & Wakefield policies and procedures are being followed.
8. Maintain effective on-site staff through interviewing, hiring, and coaching the team as necessary.
9. Maintain residents' files in accordance with company standards.
10. Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
11. Manage and maintain all aspects of the overall community budget and finances.
12. Work with leasing staff to ensure that leasing/marketing goals are being met.

COMPETENCIES:

1. Effective communication and customer service skills.
2. Computer literate, including Microsoft Office Suite and internet navigation skills.
3. General office, bookkeeping, and sales skills and excellent oral and written communication skills.
4. Determine leasing opportunities of staff and work on goal setting – improving the performance of each staff member.
5. Supervise day-to-day operations of the team, ensuring that all C&W policies and procedures are being followed.
6. Work with leasing staff to ensure that leasing/marketing goals are being met.
7. Be able to manage a team.
8. Perform any other related duties as required or assigned.

IMPORTANT EDUCATION:

1. Bachelor’s Degree preferred.
2. High School Diploma, GED, Technical or Vocational school required.

IMPORTANT EXPERIENCE:

1. 3+ years of Property Management experience.
2. 1+ years of Management experience.

WORK ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Regularly required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. The employee must be able to travel up to 15% of the time. Travel may vary in frequency and duration. The employee must demonstrate the ability to exert up to 25 pounds occasionally, and/or up to 25 pounds frequently, and/or up to 25 pounds of force constantly to lift, carry, push, pull, or move objects.

OTHER DUTIES:

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.