Assistant Property Manager — Leasing & Resident Experience

Madison Apartment Group; Arlington Knolls (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive health coverage

Company matched 401(k) Retirement Plan

Opportunities for professional growth

Paid vacation, sick, and holiday time

Employee rental discounts

Paid new parent leave

Supportive, inclusive culture

Job summary

Madison Apartment Group is seeking an Assistant Property Manager to support the Property Manager in all aspects of on-site property management. This role involves leasing apartments, resident relations, and administrative duties.

As the lead in the absence of the Property Manager, you will ensure smooth operations, enforce policies, and maintain compliant processes while delivering outstanding customer service to residents and guests.

Qualifications

• Minimum of two years of property management experience.
• Demonstrated experience delivering exceptional customer service.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office; experience with CRM/Yardi preferred.
• High School Diploma required; BA/BS degree in Marketing, Sales, or related field preferred.

Responsibilities

• Provide exceptional customer service, creating a welcoming environment for residents and guests.
• Assist in training, motivating, and supervising the on-site team.
• Lead property tours, show vacant units, and market property amenities to close sales.
• Complete lease applications and assist with application verification.
• Maintain accurate resident records and manage rent collections and deposits.
• Oversee renewal management, including rent negotiations and lease documentation.
• Conduct inspections of models, vacant apartments, community grounds, and move-ins/move-outs.
• Develop and implement promotional programs and resident events.
• Maintain regular office hours and ensure adequate coverage on weekends and holidays.
• Ensure compliance with all housing laws and company policies.

Skills

Customer service

Organizational skills

Communication skills

MS Office proficiency

CRM/Yardi experience

Education

High School Diploma

BA/BS in Marketing or related field (preferred)

Tools

Microsoft Office

CRM/Yardi

Job description

Madison Apartment Group is seeking an Assistant Property Manager to support the Property Manager in all aspects of on-site property management. This role involves leasing apartments, resident relations, and administrative duties.

As the lead in the absence of the Property Manager, you will ensure smooth operations, enforce policies, and maintain compliant processes while delivering outstanding customer service to residents and guests.