Assistant Property Manager

Madison Apartment Group; Geneva (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive health coverage

Company matched 401(k)

Professional development opportunities

Paid vacation, sick, and holidays

Employee rental discounts

Paid new parent leave

Supportive and inclusive culture

Job summary

Madison Apartment Group is seeking an Assistant Property Manager to support the Property Manager in all aspects of on-site property management. The role includes leasing apartments, administrative duties, and maintaining excellent resident relations.

You will step into the lead role when the Property Manager is absent, ensuring smooth operations and adherence to policies and procedures. This position emphasizes exceptional customer service and strong organizational skills.

Qualifications

• Two years of property management experience or related supervisory role.
• Strong customer service track record.
• Excellent organizational and communication abilities.
• Proficiency in Microsoft Office; CRM/Yardi experience preferred.
• High School Diploma is required; BA/BS in Marketing, Sales, or related field preferred.

Responsibilities

• Provide exceptional on-site customer service to residents and guests.
• Train, motivate, and supervise on-site team members.
• Lead property tours, show units, and market amenities to close leases.
• Complete lease applications and assist with verification.
• Maintain resident records and manage rent collections and deposits.
• Oversee renewals, rent negotiations, and lease documentation.
• Conduct inspections of models, vacant units, and grounds.
• Develop and implement resident events and promotional programs.
• Maintain regular office hours and weekend/holiday coverage.
• Ensure compliance with housing laws and company policies.

Skills

Customer service

Organizational skills

Communication skills

Team supervision

Education

High School Diploma

BA/BS in Marketing or related field

Tools

Microsoft Office

CRM/Yardi

Job description

Career Opportunities with Madison Apartment Group

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At Madison Apartment Group, we pride ourselves on fostering a vibrant, inclusive, and supportive company culture. We believe in investing in our employees, offering a wide range of benefits, including comprehensive health coverage, professional development opportunities, and various types of paid time off that truly support your needs. As a part of our team, you'll find a collaborative environment that encourages growth, creativity, and innovation.

Position: Assistant Property Manager

We are looking for a motivated and experienced Assistant Property Manager to support our Property Manager in all aspects of property management. This role involves significant on-site administrative duties, leasing apartments, and maintaining excellent resident relations. As the Assistant Property Manager, you will step into the lead role when the Property Manager is absent, ensuring smooth operations and compliance with policies and procedures.

Key Responsibilities:

• Provide exceptional customer service, creating a welcoming environment for residents and guests.
• Assist in training, motivating, and supervising the on-site team.
• Lead property tours, show vacant units, and market property amenities to close sales.
• Complete lease applications and assist with application verification.
• Maintain accurate resident records and manage rent collections and deposits.
• Oversee renewal management, including rent negotiations and lease documentation.
• Conduct inspections of models, vacant apartments, community grounds, and move-ins/move-outs.
• Develop and implement promotional programs and resident events.
• Maintain regular office hours and ensure adequate coverage on weekends and holidays.
• Ensure compliance with all housing laws and company policies.

Qualifications:

• Minimum of two years of property management experience.
• Demonstrated experience delivering exceptional customer service.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office; experience with CRM/Yardi preferred.
• High School Diploma required; BA/BS degree in Marketing, Sales, or related field preferred.

Why Madison Apartment Group?

• Comprehensive health coverage and benefits.
• Company matched 401(k) Retirement Plan.
• Opportunities for professional growth and development.
• Paid vacation, sick, and holiday time.
• Employee rental discounts.
• Paid new parent leave.
• A supportive and inclusive company culture.

Madison Apartment Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.