Assistant Property Manager

J.C. Hart Company, Inc.; Zionsville (IN); On-site; USD 65,000 - 68,000; Full time

Job summary

A leading company in the multi-family real estate sector seeks an Assistant Property Manager in Zionsville. This entry-level position involves managing resident experiences, overseeing leasing processes, and maintaining property standards. Join a team that values growth and community involvement with robust benefits, including generous PTO and career development opportunities.

Benefits

Paid weekly

Medical, Dental, Vision, Life, and Disability insurance

Generous Paid Time Off (PTO)

401(k) plan with company match

40% apartment rent discount

Above average bonuses including holiday and wellness

Paid parental leave

Career development support

Qualifications

• Excellent customer service and communication skills required.
• Experience in property management or related field preferred.

Responsibilities

• Manage resident interactions and ensure satisfaction.
• Assist with property leasing and administrative functions.
• Conduct move-in and move-out inspections and coordinate with maintenance.

Skills

Customer Service

Administrative Skills

Conflict Resolution

Education

High School Diploma

Job description

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J.C. Hart Company is a family owned, highly respected multi-family real estate development, construction and property management organization. We are very proud of our one of a kind designs and the value we add to so many communities. Our Associates are our greatest asset and we take a lot of pride in being a Best Places to Work. Our Associates acknowledge us for providing a growth oriented, family friendly culture steeped in Core Values and Purpose that provides a rich and rewarding career. Our hiring, training and Associate Development are centered on our Core Values and Purpose. Our Core Values of Passion, Integrity, Development, Innovation and Teamwork guide us each and every day as we do business. At J.C. Hart, we strive to be a Partner and Employer of First Choice.

J.C. Hart Benefits

• Paid weekly, every Friday
• Medical, Dental, Vision, Life, and Disability insurance
• Generous Paid Time Off (PTO) plan *with opportunities to earn additional PTO
• 401(k) plan with an impressive company match
• 40% apartment rent discount
• Above industry average bonuses including: renewal, move in, holiday, anniversary, and wellness
• Paid volunteer time
• Paid parental leave
• Employee Assistance Program (EAP)
• Associate referral bonuses
• $3,000 annual tuition reimbursement
• Career development opportunities and support
• Wellness program that includes free biometric screenings, quarterly challenges, and a health insurance premium reduction program
• 6 company sponsored social events per year
  
  

Essential Functions

Resident Experience Management

• Available to open the office each morning in accordance with Standard Operating Procedure, ensuring common areas, amenities, model apartments, etc. are ready for Guests
• Establishes rapport with Residents and/or Prospects providing personalized service consistent with Fair Housing standards
• Monitors for Community curb appeal through daily clubhouse and amenity walks to meet company condition standards
• Manages the details of move-in and move-out experiences with the assistance of the Resident Experience Team and Maintenance
• Ensures apartments for new move-ins meet quality and cleanliness expectations and accountable to create and provide an exceptional move-in experience for new Residents
• Manages, plans, attends, and completes Resident social functions such as Resident Appreciation events, parties, and other organized activities for the Residents
• Handles Resident questions or concerns, including service requests, feedback, complaints, functions, lease renewals, etc. Assists the District/Community Manager with handling Resident feedback and conflict resolution
• Understands and strives to fulfill Resident satisfaction goals and objectives to attain exceptional feedback both through company surveys and online reviews
  
  

Leasing

• Assists in driving overall occupancy through renewal, retention, and referral efforts with current Residents, ensuring unit availability is accurate in management software
• Demonstrates competency in all areas of apartment sales/leasing, including telephone technique, appointment setting, prospect qualifications, apartment showings, closings, and follow-up in support of Leasing Teams
• Assists in touring Prospective Residents if the Leasing Agent is unavailable
• Prepares and executes leases in accordance with J.C. Hart’s Community standards and regulations. Collect any necessary fees and security deposits
  
  

Operations and Administrative

• Logs/inputs records and activities in management software such as lease signings, rent payments, fees, invoice processing, maintenance requests, Resident communications, Resident files, document management, etc.
• Sends out monthly Resident Invoices through the property management software
• Processes rent payments as well as taking any manual deposits to the bank
• Responsible for sending renewal offers per standard operating procedures and answering Resident questions as needed
• Receives notices to vacate from Residents and coordinates move-out inspections/appointments with Maintenance Team
• Responsible for monthly audits including but not limited to vehicle, pet, security deposit and renters’ insurance to meet lease requirements and addendums
• Works with Compliance/Accounts Managers to coordinate bad debt and/or collections needs or troubleshoot Resident account issues
• Responsible for updating standard communications related to changes in policies, fees, etc.
• Informs the Manager/Maintenance Associates of all problems/situations that occur on property
• Assists Manager with marketing responsibilities (Resident events, signage, outreach, social media, etc.)
• Participates in community outreach, preparation, and execution

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

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