Assistant Property Manager

Pennrose Management Company; Silver Spring (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading property management company in Silver Spring is seeking a marketing and leasing associate. This role encompasses coordinating leasing events, maintaining excellent resident services, and assisting in property management under the guidance of senior managers. Candidates should have relevant property management experience and a strong commitment to customer service.

Qualifications

• 2+ years of experience in multi-family property management.
• Knowledge of HUD programs including HOPE VI and project-based Section 8.
• Valid driver’s license and insured vehicle.

Responsibilities

• Coordinate leasing events and assist with resident services.
• Manage property's answering service and ensure customer service.
• Notify residents of tenancy issues and handle evictions.

Skills

Customer Service

Market Analysis

Communication

Education

High School Diploma

Bachelor’s Degree

Tools

Yardi

Microsoft Office Suite

Job description

Overview

Responsible for marketing and leasing assigned property, as well as providing resident services. Develops and implements policies and procedures to effectively manage property under the direction of the Property Manager and Regional Property Manager.

Pay range: $24 - $26/hour depending on experience.

Responsibilities

• Coordinate leasing events such as open houses, realtor tours, and resident promotional activities.
• Assist with the development and implementation of resident services programming.
• Maintain knowledge of market conditions affecting leasing and operations, including corporate in/out migration and property competition.
• Manage the property's answering service, ensuring excellent customer service, updated calling sequences, and accurate contact information.
• Notify residents of issues affecting their tenancy.
• File court documents for eviction and attend scheduled court hearings as the Landlord’s representative.
• Oversee security deposit administration, including inspecting units, preparing disposition letters, and processing refunds.
• Assist Property Manager with building security measures, incident documentation, and notifications to management, owners, and insurance carriers.
• Familiarize with procedures for accounts payable and receivable.
• Process property expenditures for Property Manager’s approval.
• Maintain a journal of administrative, facility-related, and market issues.
• Lead property tours, showing vacant units and marketing amenities.
• Follow up with referrals, walk-ins, and inquiries.
• Develop and maintain a reference book of property features, amenities, vacancies, rental rates, and promotions.
• Prepare leasing checklists and packages with all required forms and information.
• Review and screen applications for Property Manager’s approval.
• Maintain filing systems for tenants, applicants, accounting, vendors, and contracts.
• Manage deposit and rental collections.
• Monitor landlord-tenant relations and mediate disputes when necessary.
• Respond to resident concerns, complaints, and provide referrals.
• Use maintenance software to track work orders.
• Inspect apartments for move-in/out condition and turnover status.
• Assist with annual unit inspections and recertifications.
• Assist with market analysis and property reassessment.
• Stay current and compliant with policies and laws affecting leasing, including Fair Housing laws and the Landlord Tenant code.
• Order office supplies.
• Maintain regular office hours, ensuring coverage on weekends and holidays.
• Adhere to invoice approval policies; do not purchase goods or services directly.

Qualifications

Required Education and Experience:

• High School Diploma or equivalent.
• Bachelor’s Degree preferred.
• At least 2 years of experience in multi-family property management.
• Experience with Low Income Housing Tax Credit Program and/or Hope VI preferred.
• Knowledge of HUD programs including HOPE VI and project-based Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Microsoft Office Suite.
• Excellent customer service skills.
• Valid driver’s license, insured vehicle, and ability to travel between properties.

Working Conditions:

• Flexible working hours required, including weekends and holidays.
• Ability to travel by plane and automobile.
• Work at property locations within or near transitional neighborhoods.
• Physical ability to climb stairs, use elevators, bend, squat, and reach overhead.