Assistant Property Manager

Hunter Super Techs - TurnPoint; Alexandria (VA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an Assistant Property Manager who thrives on delivering exceptional customer service and managing properties effectively. In this dynamic role, you will support Property Managers in ensuring a seamless experience for both tenants and property owners. Your keen attention to detail and strong communication skills will be vital in conducting property evaluations, managing documentation, and providing top-notch service. With a focus on teamwork and relationship building, you'll play a crucial role in enhancing the living experience for residents while preserving property value. If you are passionate about real estate and customer relations, this opportunity is perfect for you.

Benefits

Flexible Schedule

8 Paid Holidays

Additional Paid Time Off

Mileage Reimbursement

Customer Review Bonuses

Qualifications

• Excellent attention to detail and strong communication skills are essential.
• Prior experience in a customer-facing role is required.

Responsibilities

• Provide concierge-level customer service to clients and customers.
• Assist Property Managers with inspections and documentation.

Skills

Customer Service

Attention to Detail

Communication Skills

Team Collaboration

Time Management

Tools

Computer Software

Smartphone Apps

Job description

Are you on the hunt for a dynamic opportunity that combines your attention to detail, your decision-making ability, your interest in real estate, and your customer service abilities?

Real Property Management Pros has the perfect role for you as an Assistant Property Manager. You would help our team of Property Managers in being the guardians of the properties we manage and providing concierge level service to our landlords and tenants. You would be out in the field conducting property evaluations and in our Gainesville office performing various support related tasks.

If you are a keen observer, documenter, decider, and communicator with an interest in real estate, we want you to join our collaborative team!

Why You’ll Want to Join Our Team as an Assistant Property Manager

As a member of Real Property Management Pros, you are a part of a collaborative and established team of professionals. We provide training in all things property management, and we look forward to putting your organizational and time-management skills to work.

Our focus is on building relationships, not just tenants and toilets. We want our residents to love their move-in experience and our owners to love the way we preserve, protect, and enhance their investment. You will help manage properties to ensure those outcomes are achieved.

Your Responsibilities as an Assistant Property Manager

• Provide Concierge Level Customer Service to Clients and Customers
• Team Player – You will master and adhere to Real Property Management Pros systems, policies, and procedures that are the key to our effective teamwork. You will facilitate smooth communication with owners, tenants, maintenance teams, vendors, and internal staff. You will need good people skills to ensure the work gets done and that we are delivering concierge-level customer service.
• Educate & Advise Clients – You’ll educate the property owner on various aspects of property condition and help them see how Real Property Management Pros goes above and beyond other companies in taking care of their properties. You will offer effective solutions for required repairs and recommend possible upgrades for immediate action or that need to be budgeted for in the future.
• Job Performance & Impact – You will contribute to property and company performance in a variety of key performance indicators, such as:
• Assist Property Managers in the "Move Out" process by following up with tenants for necessary documentation.
• Assist Property Managers in reviewing tenant submitted "Move In" property condition reports.
• Provide Customer Care calls to tenants after move in to ensure the process went smoothly, educate them on future Maintenance requests and procedures, and answer any questions.
• Respond to general questions from clients and customers.
• Schedule and complete Periodic, Move-In and Move-Out inspections as needed in the field.
• Create, assign and schedule contractor work orders based on Inspection results.
• Assist with key and lockbox collection, distribution and oversight.
• Online Reviews – encouraging residents and property owners to share their positive experiences based on your excellent service.

To Be Successful in this Role

• You view every interaction as an opportunity to personally improve and to build relationships.
• You’re good at customer service and good at delivering results on time.
• You have the patience to answer questions and take the time to thoroughly educate clients.
• You are diligent about note taking and good at sticking to a process.
• You can prioritize and re-prioritize your workload as circumstances change.
• You love to see a project succeed.
• Experience collaborating as part of a team and familiarity with basic home maintenance are preferred.
• Ideally, you live in the geographic area where the job posting is located.

Job Requirements for the Assistant Property Manager Position

These are the minimum requirements to be considered for this position.

• You must have excellent attention to detail.
• You must have strong written and verbal communication skills.
• You must have a working knowledge of various computer software and smartphone apps.
• You must have prior experience in a customer-facing role.

Benefits & Pay

Compensation for the Property Manager position is a base pay of $18 to $22 per hour based on experience [plus bonus based on team performance. Bonuses are not guaranteed, but paid on achieving specified objectives.]

• Full-Time (40 hours/week plus occasional overtime at 1.5x)
• Flexible Schedule
• A Mix of In-the-Field, Work-From-Home and In-the-Office (2 days/week in Alexandria office required)
• Initial Training to Take Place 3 days/week in Gainesville VA Headquarters
• 8 Paid Holidays
• Additional Paid Time Off (based on tenure)
• Mileage Reimbursement
• Customer Review Bonuses

If you are passionate about business efficiency, managing resources, and working as part of a dynamic team, this is the role for you!