Assistant Property Manager

FirstService Residential; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading property management company is seeking an Assistant Property Manager to support daily operations of cooperative properties in the Bronx. This full-time role includes managing tenant relations, overseeing administrative duties, and ensuring effective building management. Ideal candidates will have a Bachelor’s degree and experience in property management, demonstrating strong communication and organizational skills.

Benefits

Comprehensive medical, dental, and vision plans

401(k) with company match

Paid time off and holidays

Employee assistance programs

Qualifications

• Minimum 2 years of experience in residential property management in NYC.
• Excellent verbal and written communication skills.
• High energy and ability to multitask under pressure.

Responsibilities

• Assist with all aspects of building management and act as liaison between tenants and the Board.
• Maintain records and respond promptly to communications.
• Manage property arrears and coordinate vendor selections.

Skills

Communication

Customer Service

Organization

Teamwork

Multitasking

Education

Bachelor's degree

Tools

Microsoft Office

Yardi Voyager

AvidXchange

ClickPay

Job description

Job Overview :

As an Assistant Property Manager, you will assist with the daily management of two hi-rise cooperative properties on-site in the Bronx.

The duties listed are typical examples of work performed in this role. Not all duties are assigned to every position, nor is it expected that all duties will be performed by every employee.

Your Responsibilities :

• Assist with all aspects of building management.
• Act as liaison between the Board of Directors, tenants, and the Company.
• Maintain knowledge of and updates regarding the property.
• Prepare and distribute memos, notices, and correspondence related to building changes, updates, or property information.
• Keep accurate records of building and tenant files.
• Assist in building inspections to ensure proper maintenance and address emergencies.
• Maintain and organize Board meeting minutes, ensuring they are produced timely and accurately.
• Manage property arrears by tracking, sending notices, and reviewing reports with the property manager.
• Respond promptly to calls, messages, and emails, within a few hours but never exceeding 24 hours.
• Check the Company’s 24/7 Customer Care Call Center log daily for issues and inquiries.
• Upload property documents to resident portals and database, keeping task lists current.
• Coordinate potential buyer interviews with the Board and follow up on outcomes.
• Distribute monthly financial reports to the Director of Boards as required.
• Handle administrative duties for annual meetings, including notices and proxies; attend meetings with the property manager.
• Provide questionnaires and insurance certificates for the building.
• Process screening paperwork and coordinate drug tests for prospective employees.
• Use good judgment in charging appropriate fees where applicable.
• Collaborate with the property manager on apartment alteration packages and charge/credit forms.
• Assist in vendor selection for capital projects and ensure proper insurance coverage.
• Promote ancillary services like construction management, energy, sales, and mortgage brokerage.
• Maintain compliance with Best Practices, especially FSRconnect.
• Coordinate with internal departments such as finance, compliance, leasing, and project management.
• Complete special projects as assigned.

Skills & Qualifications :

• Bachelor's degree required.
• At least 2 years of experience in NYC residential condominium and cooperative property management.
• Excellent verbal and written communication skills and customer service experience.
• High energy, ability to multitask under pressure, and handle stressful situations.
• Highly organized, consistent, flexible, and adaptable to change.
• Proven leadership and teamwork skills.
• Proficiency in Microsoft Office and Windows; experience with Yardi Voyager, AvidXchange, ClickPay is a plus.

What We Offer :

Full-time, non-exempt position with comprehensive benefits including medical, dental, vision, life insurance, short-term disability, legal, and identity theft protection. Company-paid life insurance, long-term disability, employee assistance programs, paid time off, holidays, and a 401(k) with company match are also included.

Compensation : $22 - $23 per hour.