Assistant Property Manager - Midtown New York

RXR Realty LLC; New York (NY); On-site; USD 75,000 - 100,000; Full time

Job summary

A leading real estate firm is seeking an Assistant Property Manager to oversee a prestigious Class A office property in New York. This role is crucial for managing tenant relations, ensuring compliance with regulations, and executing the property budget. The ideal candidate is detail-oriented, has excellent communication skills, and possesses a solid background in property management.

Qualifications

• Minimum 1 year as an Assistant Property Manager of a Class A high-rise property.
• Experience in commercial property or tenant management.
• Knowledge of sustainability initiatives and compliance regulations.

Responsibilities

• Assist in managing a Class A commercial office property.
• Oversee daily operations, maintenance, and tenant relations.
• Aid in budget preparation and execution, financial reporting.

Skills

Project Management

Budgeting

Vendor Management

Customer Service

Problem Solving

Communication

Education

Bachelor’s degree in Business or related field

Tools

Property Management Software

Microsoft Office Suite

Job description

Headquartered in New York with a nationally-scaled platform, RXR is a 450+ person, vertically integrated investment manager with expertise in a wide array of value creation activities, including acquisitions, asset and portfolio management, property operations, development, construction, leasing, and technological innovation. RXR is an active investor in real estate credit, rental housing, commercial property, and property technology through value-added and opportunistic investment strategies.

Job Summary:

The Assistant Property Manager is responsible for assisting with the management of a Class A, commercial office property with high profile tenants, large amenity offerings, and a retail component. Responsibilities involve a broad range of property management functions, including, but not limited to, budget preparation and execution, building operations, facility maintenance and repair, tenant relations, and project management.

Responsibilities:

Property Management:

Oversee the daily operations and maintenance of the building; ensuring that they are run in accordance with RXR’s standards and processes as well as remain in compliance with all codes, laws, and environmental concerns.

Maintain all necessary files and certifications, both electronic and hard, to RXR standards including Certificates of Insurance. Monitor and respond to emails, phone calls and texts after business hours.

Perform regular tours of the building to ensure proper maintenance, safety, integrity of the building, and fulfillment of staff, contractor, vendor and tenant responsibilities. Including executing routine property inspections and maintenance programs.

Budget Management:

Assist in preparation of the Annual Budget,Capital Budget,and Monthly Financial and Asset Reportsas well as completing AR Reports and purchase orders.

Review and recommend approvals for issuance of purchase orders and maintain accurate tracking and payment of vendor invoices.

Establish superior tenant relations, engagement, satisfaction, and retention by maintaining a high-level of involvement with tenants through first class customer service, frequent interaction and building events.

Respond to tenant needs, ensuring administrative and building technical staff promptly resolve problems. Analyze tenant requests and assess for systematic issues and opportunities for improvement.

Ensure that services are provided in compliance with policies, procedures, regulations and contractual obligations and standards. Work closely with engineers to manage and evaluate contractors’ performance and adherence to the terms of each agreement.

Project Management:

Assist the Property Manager in the creation and distribution of requests for proposals, service agreements, and purchase orders in accordance with established RXR policies and procedures.

Coordinate and attend project meetings and report back to the organization.

Effectively and regularly communicate with the Property Manager regarding ongoing projects and activities at the property performed by building staff, tenants, and third-party contractors.

Engender superior employee/labor relationswhile ensuring property personnel and trades are compliant with Building Rules and Regulations, City codes and ordinances, labor regulations and collective bargaining agreements.

Direct and supervise staff as instructed by the Property Manager, working to identify training needs, track performance, coach, and mentor direct reports.

Provide formal supervision to individual employees within a work unit and/or group, using sound judgement to diligently respond to and resolve problems in a timely manner, escalating issues when necessary.

Qualifications:

Understanding and Implementation of Sustainability Initiatives: The ability to develop and implement a narrative about the property that supports the community, and RXR's corporate and sustainability goals. Able to collaborate with the RXO team to support tenant engagement and an office sector community.

Project Management & Logistics Oversight: Demonstrates expert understanding and implementation of project management, logistics, vendor management, VIP/Tour preparation, etc. Effective at providing direction on projects from start to finish while clearly communicating goals and timelines, requiring accountability, and regularly meeting with staff to answer questions and provide direction.

Vendor Contract Management: Expert understanding, effective, and efficient execution of Vendors Contract Management. Including: go to market, scoping, Bidding Process/Leveling, Approval Process, written communication to vendors, contract completion and sign off and system management.

Property Management Budgeting and Reporting: Excels at developing accurate budgets and Periodic reporting as required. Applies the understanding of key financial indicators to make business decisions. Understands the energy market and the effects of changes within that market.

Accountable: Holds self-accountable to meet commitments in accordance with deadlines while maintaining accuracy in their work. Self-directed to communicate status; takes ownership for decisions, actions, and failures.

Resilient: Faces and tackles unforeseen challenges. Comfortable in a fast-paced results-driven environment. Able to perform under pressure and scrutiny. Manages crisis while remaining calm and levelheaded.

Problem Solver: Navigates complex, and potentially contradictory, information to effectively assess issues and solve problems. Asks the right questions to analyze situations.

Organizational: Plans and prioritizes work effectively to meet commitments. Able to manage multiple tasks and projects.

Entrepreneurial-Minded: Creative and resourceful in identifying and implementing new opportunities/approaches to negotiations, project plans, and business procedures.

Flexible: Adapts approach and demeanor in real time to match the shifting demands of different situations

Self-Aware: Knows their strengths, weaknesses, opportunities, and limits. Invites feedback without being defensive. Shares ownership and credit. Gains the confidence and trust of others through honesty, integrity, and authenticity. Shows consistency between words and action.

Relational: Maintains good working relationships with colleagues and works collaboratively with internal and external stakeholders to meet shared objectives. Willing to support and assist others.

Communicative: Effectively conveys information (verbal and written), in a timely fashion, with a clear understanding of needs and communication styles each stakeholder.

Positive: Friendly to others; cooperative, courteous and respectful. Contributes positively to the team/dept culture.

Goal-Oriented: Demonstrates ability to plan and prioritize work to execute against team measurable goals (i.e., KPIs). Integrates quantitative and qualitative targets and progress milestones in achieving business objectives. Pushes self and helps others achieve results.

Knowledge Areas

Expert understanding of the breadth and depth of infrastructure and operations systems of commercial properties (HVAC, Plumbing, Electrical, Telco, Roofing, etc.) and pertinent NYC Local Laws.

Expert understanding of preventative maintenance programs, inspections, local law requirements, code compliance, etc.

Property Management Software (Avid, Kardin, Watchwire, Jaffa Violations Tracking, tenant work order system and Utilivisor) preferred

Microsoft Office Suite, especially Excel required

Project Management Software (Monday.com) preferred

Education and Experience

Bachelor’s level degree in Business or related field.

A minimum of one (1) year as an Assistant Property Manager of a Class A high-rise commercial office property.

Two to three years of progressively responsible related experience in a commercial property, tenant management or hospitality setting; or any combination of education, training and experience, which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

RPA, FMA, LEED and related designations preferred

Physical Abilities:

• Must be able to walk for an extended period of time.
• Must be able to stand for long stretches of time.
• Must be able to climb several flights of stairs.

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary/rate, several factors may be considered as applicable (e.g. location, years of service, specialty, education, relevant experience).

Pay Range

$75,000 - $99,999 USD

RXR is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

RXR is committed to the full inclusion of all qualified individuals. As part of this commitment, RXR will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact 516-506-6847.

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