Assistant Property Manager

Hines; New York (NY); On-site; USD 93,000 - 113,000; Full time

Job summary

An established industry player is seeking an Assistant Property Manager to ensure exceptional customer service and smooth property operations. This role involves leading a team, managing financial activities, and creating a welcoming community atmosphere. With a focus on hospitality and real estate, the successful candidate will thrive in a dynamic environment, contributing to a legacy of excellence and innovation. Join a team that values growth, inclusivity, and the well-being of its members, while making a significant impact in the real estate sector.

Benefits

Comprehensive Training

Competitive Compensation

Robust Benefits

Generous Vacation Packages

Qualifications

• 3+ years of professional work experience with supervisory experience preferred.
• Proficient in financial management and budget oversight.
• Passion for hospitality and creating exceptional experiences.

Responsibilities

• Facilitate smooth day-to-day operations of the property.
• Train and mentor property personnel for best-in-class service.
• Manage vendor relationships and financial activities.

Skills

Customer Service

Organizational Skills

Leadership

Financial Management

Communication Skills

Education

Bachelor’s Degree in Business Administration

High School Diploma

Tools

Microsoft Office

Job description

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This range is provided by Hines. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$93,000.00/yr - $113,000.00/yr

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As an Assistant Property Manager at Hines, you play a key role in facilitating the smooth day-to-day operations of the property, while providing the highest quality hospitality experience. The successful candidate will be organized, have an eye for detail and a passion for delivering exceptional customer service. At Hines, delivering an exceptional experience means combining a hospitality culture with real estate knowledge to create spaces where people feel valued, connected, and inspired. Responsibilities include, but are not limited to:

Hospitality / Leadership:

• In accordance with the firm’s leadership principles — train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience.
• Assist with leading a cross-functional team, including third-party service providers, in the delivery of Hines’ Hospitality Standards.
• Assist in coordinating unique event programming with a focus on creating and maintaining a community atmosphere.
• Ensure property engagement and service offerings are aligned with Hines’ service level standards.
• Ensure all corporate objectives and policies are met.

Operations:

• Handle administrative tasks and maintain vendor relationships for all activities related to the physical operation of the property.
• Assist in managing the property’s financial activities.
• Assist in developing, implementing, and maintaining a marketing and leasing strategy for both current and prospective tenants (clients) while collaborating with asset managers or owners to meet performance objectives.
• Ensure the property is well-maintained and aesthetically pleasing.
• Ensure compliance with all government, industry, regional and company required programs, objectives, and policies.
• Assist with the direction of emergency procedures including but not limited to:
• Executing emergency plans and practice drills
• Monitoring emergency equipment
• Leading and/or assisting with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent
• Acting as fire/life safety director while assisting emergency authorities and response teams

Qualifications

Minimum Requirements include:

• Bachelor’s degree from an accredited institution with a focus on business administration, hospitality, real estate, or in a related field preferred; high school diploma required.
• Three or more years professional work experience, with supervisory experience strongly preferred.
• Financial experience including profit and loss (P&L) responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears.
• Proficient in Microsoft Office software.
• Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge.
• Passion for working with people, creating amazing experiences, and leading with a hospitality mindset.
• High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.
• Solution-oriented with strong organizational, analytical and project management skills.
• Maintain composure and professionalism at all times.
• Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style.
• Eager to be a part of a fast-paced and dynamic work environment.
• Takes initiative and is a proactive leader always focused on continuous improvement.
• Work indoors approximately 95% of the time and outdoors 5% of the time.
• Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms.
• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.
• Ability to lift up to 25lbs.
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.
• Transfer properties and work overtime as business needs deem appropriate.
• Compensation: $93,000 - $113,000

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Project Management, and Finance

• Industries

  Real Estate, Hospitality, and Facilities Services

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