Assistant Property Manager

Upper Michigan, Inc.; Madison (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Property Manager to enhance the living experience for residents in low-income housing. This role involves supporting daily operations, ensuring compliance with regulations, and fostering positive tenant relationships. Ideal candidates will possess strong organizational skills, customer service abilities, and a problem-solving mindset. Join a dynamic team dedicated to making a difference in the community while enjoying perks like flexible spending accounts, paid time off, and opportunities for professional growth. If you're ready to contribute to a meaningful mission, this opportunity is for you.

Benefits

Public Service Loan Forgiveness (PSLF)

Flex Spending for Dependent & Health Care

Paid Time Off

10 Paid Holidays

Ability to Contribute to 403B

Annual Raises Priority

Calm Wellness App – Premium Access

Early Earned Wage Access with UKG Wallet

Employee Assistance Program

Service Awards and Recognition

Qualifications

• Experience in property management or related field preferred.
• Strong customer service and communication skills essential.

Responsibilities

• Assist with lease applications and ensure positive tenant experiences.
• Conduct property inspections and maintain tenant records.
• Support financial tasks, including rent collection and budgeting.

Skills

Property Management

Customer Service

Communication Skills

Problem-Solving

Organizational Skills

Knowledge of Fair Housing Laws

Education

High School Diploma/GED

Associate Degree

Tools

Property Management Software

Microsoft Office Suite

Job description

Lutheran Social Services of WI and Upper MI is currently seeking an Assistant Property Manager to join our team. The role will be responsible for assisting with low-income, tax credit housing, section 8 and section 42 apartment buildings serving multiple locations in Madison.

The Assistant Property Manager supports the Property Manager in overseeing the day-to-day operations of the property (HUD projects or assigned LSS owned or managed apartment rental programs), ensuring compliance with regulations, maintaining positive tenant relations, and assisting with financial and administrative tasks. This role requires strong organizational skills, customer service abilities, and attention to detail to support the overall success of the property.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist with lease applications, renewals, and move-in/move-out processes.
• Ensure a positive living experience by fostering strong tenant relationships and addressing resident needs proactively.
• Coordinate and follow up on maintenance and repair requests to ensure timely resolution.
• Conduct regular property inspections to ensure safety, cleanliness, and compliance with lease agreements.
• Support the leasing process by showing units, processing applications, and verifying applicant qualifications.
• Maintain accurate and organized tenant records.
• Assist with rent collection, payment processing, and addressing delinquent accounts.
• Help prepare monthly financial reports, budgets, and other required documentation.
• Maintain records of expenses, invoices, and vendor contracts.

PERKS:

• Public Service Loan Forgiveness (PSLF)
• Flex Spending for Dependent & Health Care
• Paid Time Off
• 10 Paid Holidays
• Ability to Contribute to 403B
• LSS makes annual raises a priority for employees
• Calm Wellness App – Premium Access
• Early Earned Wage Access with UKG Wallet
• Employee Assistance Program
• Service Awards and Recognition

Qualifications & Skills:

• Experience in property management, real estate, or a related field preferred.
• Knowledge of leasing, fair housing laws, and compliance regulations.
• Strong customer service and communication skills.
• Proficiency in property management software and Microsoft Office Suite.
• Ability to multitask, stay organized, and work efficiently under pressure.
• Problem-solving mindset with a focus on resident satisfaction.
• Primarily office-based with frequent property visits between two sites.
• Some evenings or weekends may be required based on property needs.

EDUCATION AND/OR EXPERIENCE:

• Experience working with low-income housing or affordable housing programs is preferred.
• Valid driver's license and state minimum insurance. Must be able to pass a motor vehicle check.
• Must have reliable transportation.

Travel: Will need to travel regularly between two locations in the Madison metro area. Additional travel in Wisconsin may be required for training and meeting purposes.

Lutheran Social Services is an Equal Opportunity Employer (EOE).

Travel Required

Yes. Travel between properties is required.

Qualifications

Required: High School Diploma/ GED or better.

Preferred

Associate Degree or better in Other.

Licenses & Certifications

Required: Driver's License