Assistant Property Manager

smcinternalcareers; Hyattsville (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Southern Management seeks a customer service oriented team player to assist with day-to-day onsite operations at the community. Responsibilities include leasing support, market trend analysis, social media coordination, collections, and coordinating maintenance services.

The schedule is Monday–Friday 8:00 am–5:00 pm and Saturday 9:00 am–5:00 pm with a weekday off for the Saturday schedule. Bilingual in Spanish is a plus.

Qualifications

• 3+ years in customer service, sales, marketing, or real estate.
• Experience in property management or related field preferred.
• Knowledge of leasing, budgeting, and on-site operations.

Responsibilities

• Foster positive relationships with team, customers, and vendors.
• Deliver high levels of customer service to customers and team members.
• Assist in hiring, training, coaching and managing the team.
• Help ensure Southern Management policies and quality standards are followed.
• Support marketing and sales efforts and assist with leasing and collections.
• Oversee day-to-day on-site operations and budget preparation.
• Respond to emergencies and stay current with industry trends.

Skills

Excellent written and verbal

Customer service

Leadership

Critical thinking

Property laws knowledge

Organizational skills

Interpersonal skills

Adaptability

Microsoft Word/Excel

Yardi

Education

High school diploma or equivalent

Property management coursework or certification (preferred)

Tools

Yardi software

Microsoft Excel

Microsoft Word

Job description

We are seeking a customer service skilled and a collaborative team player. Experienced in supporting the management of day-to-day onsite operations, including leasing, market trends, social media, collections, coordinating maintenance services, and assisting with community purchasing and orders. The regular schedule is Monday through Friday from 8:00 am to 5:00 pm and Saturday from 9:00 am to 5:00 pm. with a weekday off to accommodate the Saturday schedule. Bilingual in Spanish and strong in leasing skills, a plus.

WHAT WE ARE LOOKING FOR:

This position is responsible for assisting the property manager in the overall operations of the
community, development of the team, and maintaining community compliance with all
policies, procedures, and internal quality control standards. Through dynamic leadership you
will be tasked with creating extraordinary experiences for customers and team members.

WHAT WE EXPECT FROM YOU:

• Encourage and build positive relationships with team members, customers, and
  vendors
• Create valuable experiences by providing high levels of customer service to all
  customers and team members
• Assist in hiring, training, coaching, counseling and managing of team
• Ensure Southern Management policies, procedures, and internal quality control
  standards are upheld at all times
• Demonstrate behaviors that cultivate a positive work culture and align with Southern
  Management's mission, vision, and values
• Assist in preparation of annual budget and community plans
• Assist in management of all day-to-day operations on-site
• Support all marketing and sales efforts
• Perform leasing, service coordination, administrative, bookkeeping and collection
  duties, as necessary
• Respond in emergency situations, as needed
• Stay abreast of industry trends
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

JOB KNOWLEDGE & SKILLS:

• Excellent written and verbal communication skills
• Exceptional customer service skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Excellent interpersonal skills
• Adaptability and flexibility in fast paced environments
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

• Graduation from The Southern Difference Institute or equivalent combination of
  education and property management experience
• Three years of experience in customer service, sales, marketing, or real estate