Assistant Property Manager

RENTWELL; Clifton Heights (Delaware County); On-site; USD 42,000 - 56,000; Full time

Job summary

Rentwell is seeking an Assistant Property Manager to support the management team in daily tasks across office, leasing, and administrative duties. You will manage calls, process rent payments, coordinate inspections, and assist with lease renewals in a fast-paced real estate environment.

Ideal candidates are organized, customer-service oriented, with strong calendar management and proactive communication. This role offers growth in property management at Rentwell.

Qualifications

• Calendar management and keeping schedules up to date.
• Communication, organization, crisis management, and customer service.
• Phone-first communication: know when to call vs email or text.

Responsibilities

• Office Management: Manage mail, drive to PO Box, keep the office clean, coordinate trash removal, and schedule monthly cleaning.
• Administrative Support: Handle all incoming calls, retrieve voicemails, run Pay or Quit report, and prepare notices for posting.
• Accounting: Generate checks for bills and inspection fees, and process rent checks.
• Rental Licensing: Complete applications, update spreadsheet tracker, process checks and paperwork, schedule inspections with field support, follow up on results.
• Inspections: Coordinate Section 8 inspections and update PMs on results.
• Legal: Prepare court paperwork for Landlord/Tenant cases and upload documents to the owner account.
• Lease Renewals: Coordinate renewals, issue notices, upload countersigned leases to owner portal.
• Leasing Coordination: Verify IDs, upload applications, conduct Landlord Reference calls, answer tenant questions, assist Leasing Dept.
• Move-Out Coordination: Call residents 5 days before move-out to confirm move-out.
• Utilities: Contact providers to set up or end services for vacant properties.
• Insurance: Audit owner and tenant insurance in AppFolio, update insurance information.
• Other Duties: Assist with additional tasks as assigned by the Property Managers and Leasing Department.

Skills

Calendar management

Communication

Phone communication

Job description

Rentwell - a real estate management company - sets the gold standard as a premier brand in its industry through magical customer service, efficient systems, innovative practices and strategic thinking. Rentwell clients will have the same high standard of services that you would expect from companies like Zappos, Amazon and the like. Incredible systems with incredibly high touch points of services.

Success Definition

The Assistant Property Manager succeeds by supporting the management team with all assigned tasks.

Metrics

1. 1.All calls returned within 24 hours
2. 2.Track Calls coming in (figure out how)

Selected Day-to-Day Activities

1. Office Management: Pick up and process mail from the post office, including driving to the PO Box; maintain office cleanliness; manage trash removal; and schedule monthly office cleaning. (PHL)
2. Administrative Support: Handle all incoming calls and retrieve voicemails. Run the Pay or Quit report and prepare notices for posting. (PHL/PMG)
3. Accounting: Generate checks for all bills and inspection fees, and process all incoming rent checks. (PHL)
4. Rental Licensing: Complete applications, update the spreadsheet tracker, process checks and paperwork, and schedule all inspections with field support. Follow up on inspection results and schedule re-inspections for any failed properties. For all PM's. (PHL/PMG)
5. Inspections: Coordinate all Section 8 inspections and provide updates on results to the Property Managers. (PHL/PMG)
6. Legal: Complete court paperwork so PM's can attend Landlord/Tenant cases, and upload all court documents to the appropriate account. (PHL/PMG)
7. Lease Renewals: Coordinate with Property Managers to confirm renewal terms and rent increases, issue renewals to tenants, and upload countersigned leases to the owner portal. (PHL/PMG)
8. Leasing Coordination: Verify ID's, ensure all application paperwork is uploaded, conduct Landlord Reference calls, answer prospective tenant questions, and assist the Leasing Department when needed.
9. Move-Out Coordination: Call residents five days prior to move-out to confirm move-out. For all PM's. (PHL/PMG)
10. Utilities: Contact utility providers to set up or end services for vacant properties (typically billed to the owner).
11. Insurance: Conduct owner and tenant insurance audits in AppFolio, and update insurance information when required. (PHL/PMG)
12. Other Duties: Assist with additional tasks as assigned by the Property Managers and Leasing Department.

Most Important Skills

1. 3.Requirement to keep calendar updated
2. 4.Communication, organization, crisis management, customer service
3. 5.Must not be afraid to pick up the phone. Know when best to use phone vs. email vs. text communication.